Gamba Casino - A conta do jogador é fechada após tentativa de saque.

I deposited $240 using the deposit bonus, with a 20x rollover.

I successfully made 20x the bet and when I tried to withdraw $380, my account was suddenly locked.

I am not satisfied. I was not even given a refund for the money I deposited, and it is a fraudulent casino. Please help me get it back somehow.

私は入金ボーナスを使用して240$入金しました。ロールオーバーは20倍でした。

そして私は無事に賭け金20倍を達成して380$を出金しようとしたところ突如アカウントをロックされました。

納得がいきません。入金した金額も返してもらえず詐欺カジノです。どうにか取り返していただますようお願いします。

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted casino support and asked for any explanation? Have you received any justification for the blocking of your account? Send emails or chat transcripts between you and the casino regarding the issue to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

→ Approximately 10 months

Withdrawals will not be possible on October 6, 2025

How did you find out your account was blocked?

I received an email saying that I couldn't withdraw money.

What games did you play to build up your current casino balance? (slots, live games, sports betting)

Slots → Baccarat, Show games → Live games, Original

Did you achieve your current balance thanks to the bonus?

Since I made a deposit, it's not because of the bonus.

Have you contacted the casino support for an explanation? Did they explain why your account was blocked?

Yes, there was an explanation about betting abuse in baccarat, but I didn't understand it. There was no such explanation in the deposit bonus, and while betting is not allowed on other baccarat tables, it was possible to bet on that table, so I thought it was fine. Since the commission is taken properly, I'm losing a solid 5% each time.

カジノでどのくらいの期間プレイしていたか、またアカウントがブロックされた正確な時期を教えていただけますか?

→ 約10ヶ月

2025年10月6日に出金不可

アカウントがブロックされたことをどうやって知りましたか?

出金ができない事とメールが届きました。

カジノの現在の残高を貯めるために、どのようなゲームをプレイしましたか？（スロット、ライブゲーム、スポーツ賭博）

スロット→バカラ、ショーゲーム→ライブゲーム、オリジナル

現在の残高はボーナスのおかげで達成できましたか?

入金をしているのでボーナスのおかげというわけではありません。

カジノのサポートに連絡して説明を求めましたか？アカウントがブロックされた理由について何か説明を受けましたか？

はい、バカラで賭け金乱用との説明がありましたが、理解できませんでした。入金ボーナスにはそのような説明はないし、他のバカラでは賭けられないようになっているのに、そのテーブルでは賭けれるようになっていたので、問題ないかと思っていた。コミッションはしっかり取られているのでしっかりと-5%ずつ損失しています。

Good evening, what happened after that?

こんばんは、その後どうなりましたでしょうか。

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear koak08,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas