Gangsta Casino - A desistência do jogador foi adiada.

There is not much to say.. I am literally waiting over 4 months now for my withdrawal. I am fully verified and I have withdrawn successfully in the past. They just stopped paying me and never told me why.

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Dear Andipf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When have you passed verification in the casino?
• Have you been using the same payment method for payouts?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

I passed KYC in early december. Yes, I have been using the same method for my payouts. As far as I remember it was without a bonus. I forwarded the latest emails.

Best regards,

Andreas

Dear Andipf,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jean (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Andipf,

My name is Jean and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Jean

Hello Andipf,

I sent an email to the casino requesting their assistance. While waiting for the Casino to reply, I would like to get an update from your side.

Is there any progress with your withdrawals? Were you able to get a reply from the email that you sent to the customer support?

Dear Guru Administration and player, unfortunately, we experienced significant delays in withdrawals due to issues with payment systems and player withdrawal regulations.

All issues have now been resolved, and withdrawals should arrive soon.

We apologize for the long wait and thank you for your understanding!

Thank you for the update, Gangsta Casino.

Dear Andipf,

Gangsta Casino has confirmed that issues have been resolved and that your pending withdrawals should have been processed.

I kindly ask that you confirm and provide an update on your withdrawals.

Unfortunately I can not confirm this, I am still waiting for my withdrawals. Only 1/12 withdrawals has been processed.

Thank you for the update, Andipf. I’ll keep this thread open to track progress.

Please share another update in a week so I can see how many are still outstanding. In the update, please include the number of withdrawals were processed in that given week.

So far it is still the same, no further withdrawals were processed. Will tell you if that changes.

Dear Gangsta Casino,

Given the significant length of time the player has already waited, I kindly request that this matter be treated with the utmost priority. Prolonged delays of this nature understandably cause concern and diminish trust, and it is in all parties’ best interest to resolve the situation promptly.

I would appreciate your immediate attention to this case and ask that the withdrawal be processed without further delay. Additionally, I kindly request confirmation once the transaction has been completed, along with any relevant details.

Thank you for your cooperation.

Dear Guru administration and players! Unfortunately, due to issues with payment systems and withdrawal rules, we have experienced significant delays in payouts.

We are currently working to resolve these issues and are withdrawing funds to players according to the payment schedules provided.

If you haven't received your funds according to the schedule or haven't found the email with them, please let us know and we will resend everything.

We sincerely apologize for the inconvenience and thank you for your understanding.

I have neither received a payment schedule from you nor did I receive any further payments since the first 500€ weeks ago.

Dear Andipf,

Before this complaint, my understanding is that withdrawals have been halted since December based from the uploaded transaction history.

During the complaint, you mentioned that only 1 out of 12 withdrawals was processed. Please clarify the date on which you received that processed withdrawal.

Dear Jean,

I received 1 payment of 400€ on April 8. I had requested the withdrawals in december. 12 payments remaining. The one on april 8 is the only payment I received since december.

Dear player and administration, according to our data, the player's last withdrawal should be sent today, as soon as the player receives his withdrawal - please notify us and the administration here, thank you for your understanding

I have received 2nd of 13 payments. 11 payments remaining. I am not confident I will receive the next payment soon and would like to keep the complaint open.

Dear Andipf,

Thank you for clarifying. And yes, we will keep the complaint open. Please provide an update in a week regarding any successful withdrawals.

Dear Jean,

no further withdrawal in the last week. This withdrawal speed is unacceptable and it can not stay like this.

Dear administration and player, unfortunately, we are still experiencing issues with player withdrawals on the provider side. We are working to improve communication with them and streamline the withdrawal process for players as quickly as possible to avoid these issues in the future.

Currently, the technical and financial departments are prioritizing this player's withdrawal and are working to ensure the player's funds are withdrawn as quickly as possible.

We sincerely apologize for the inconvenience and thank you for your patience. Player funds remain our top priority, and we want to return them to players as soon as possible.

Dear Gangsta Casino,

Please prioritize the player's withdrawal since it has been ongoing since December.

You said that you are experiencing issues with player withdrawals on the provider side. Do you mean this is due to the payment method that the player is using? What exactly is the problem?

Hello Andipf,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear player and administration, as far as we can see, some of the player's funds have already been transferred to their account, but not all of them have been transferred yet, as far as we have information.

Unfortunately, our finance department is very busy with player withdrawals, which may cause delays.

This player is our priority for withdrawals, and we are working hard to send them their funds as quickly as possible.

We apologize for the inconvenience and thank you for your understanding.

Dear Gangsta Casino,

Thank you for the update.

Dear Andipf,

I understand you have been waiting for this issue to be resolved, and I truly appreciate your patience throughout the process.

To monitor the progress, could you please give an update on how much you have received and how much is still pending? Thank you.

Dear Andipf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jean,

3450€ are still outstanding, so 400€ were paid. I don't have the feeling any progress is made.

Dear Andipf,

I'm sorry to hear that. Thank you for keeping me updated.

Dear Gangsta Casino,

The processing time is more than 3 business days as what is mentioned under your Terms and Conditions.

If the process won't improve, the limits will be set accordingly, which might influence the safety index in your casino in a negative way.

Dear administration and player, we understand that there may be a technical issue with withdrawals at the moment.

Our specialists are currently working on this issue, and as soon as it is resolved, the withdrawal will be sent to the player.

We will send an email to the player as soon as the funds are sent.

You are having technical issues for over 7 months now. This seems like an exit scam to be honest, technical issues should not last this long.

Today, I received a 400€ payment, 3050€ are still awaiting. I hope they will be processed faster now.

Dear Andipf,

Thank you for the update. I appreciate a weekly update to evaluate the progress of your case.

Dear Gangsta Casino,

As the player had said, you are experiencing technical issues for 7 months now. If in the following weeks, I do not see any progress to this complaint, I will be forced to close this complaint as unresolved.

Dear Andipf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru