GG.BET Casino - A conta do jogador com ganhos foi bloqueada.

I created my account on the ggbet platform and acquired a bonus they offer. I played and won an amount of 1400. I requested the withdrawal and everything seemed fine until the next day when I tried to log into my account, only to find it blocked. They informed me it was due to bonus abuse, another told me it was due to my location (it's absurd because there are multiple people in my area using this platform), and yet another said I have multiple accounts in my name. The excuses continue...In the end, they blocked my account containing 1400, without giving me the opportunity to withdraw the funds.

Criei minha conta na plataforma ggbet, adquirir um bônus que eles oferecem joguei e ganhei um valor de 1400. Solicitei o saque até aí tudo bem no dia seguinte quando fui entrar na conta estava bloqueada, me informaram que foi abuso de bônus, outro me disse que foi pela localização ( absurdo que o de eu moro tem várias pessoas jogando nessa plataforma), outro disse que tenho várias contas em meu nome e por aí vai nas desculpas, enfim.... Bloquearam a minha conta com 1400 sem direito a sacar os valores.

Dear Leticia272,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what kind of bonus you took?

Could you please confirm if you passed the KYC verification?

Do you use any IP-masking software or a VPN to access the casino website?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good afternoon, the casino offers deposit bonuses and free spins, get a bonus, I played the game Alexandria fire and won 1400.00 I made the withdrawal and in the morning I went to check the withdrawal and the account was blocked.

There was no time to do the KYC verification and they blocked the account. I used the device that belonged to my sister-in-law, and yes, I had her and her husband's account on the same device and it was formatted for my use.

Boa tarde, o cassino oferece bônus de depósito e giros grátis, adquirir um bônus, joguei o jogo Alexandria fire e ganhei 1400.00 fiz o saque e na madrugada fui conferir o saque a conta se encontrava bloqueada.

Não deu tempo de fazer a verificação KYC eles bloquearam a conta. Eu usei o aparelho que era da minha cunhada, e sim tinha a conta dela e do marido no mesmo aparelho sendo que foi formatado para meu uso.

Could you please specify how long have your relatives been playing at this casino? Have their accounts been verified? Do you know if they played with a bonus as well?

Good afternoon, it's been almost a year since they played at ggbet casino, and yes they played using the bonuses and all accounts were verified correctly, otherwise they did not authorize withdrawals. They were the ones who recommended the casino to me, I registered and the next day I was blocked.

Boa tarde, tem quase 1 ano que eles jogavam no cassino ggbet, e sim eles jogavam usando os bônus e todas as contas foram verificadas corretamente se não eles não autorizavam os saques. Foi eles que me indicaram o cassino, fiz o cadastro e no dia seguinte fui bloqueada.

Waiting for response!!!!

Aguardando resposta!!!!

Before we move on with your case, please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Thank you.

Good morning!!! Email has already been sent with a print of the conversation.

Bom dia!!! Email já foi enviado com print da conversa.

Thank you, Leticia272, for your email. I am sorry but it is strictly against the rules to use a device that belongs to a person with an active account in the same casino. It would be impossible to prove that it's not just one person playing in both accounts. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.