GG.BET Casino - A conta do jogador foi encerrada.

Hi. I deposited 7000 SEK on Ggbet then I played for a while maybe around a week on the site and then I was limited. I then tried to make a withdrawal but then I got some verification email but I thought oh well I'll get to that in a few days because I was in the mountains at the time. So 3 days later I try to log in to the account to complete the verification but then I get an error message with red text when I try to log in and then they ask me to contact support. I then contact Ggbet's support and ask what has happened to my account, I then get the answer that I have several accounts linked to me which I don't even understand how it is possible to have and of course I don't have that. I haven't used vpn or ip masking or anything like that and haven't taken any welcome bonus. Their support feels so childish so I don't know where to go, I just get angry. Please can you help me with this matter, it's a whole trip you're missing out on 🙁

Hej. Jag satte in 7000 kr på Ggbet sedan spelade jag då ett tag kanske runt en vecka på sidan och sedan var jag limiterad. Jag provade då att göra ett uttag men sedan fick jag nåt verifierings mail men jag tänkte äsch dedär tar jag tag i om några dagar för jag var då i fjällen. Så 3 dagar senare försöker jag logga in på kontot för att slutföra verifieringen men får då ett felmeddelande med röd text när jag försöker logga in och då ber dem mig kontakta support. Jag kontaktar då Ggbets support och frågar vad som har hänt med mitt konto, jag får då som svar att jag har flera konton kopplade till mig vilket jag inte ens fattar hur det är möjligt att ha och självklart har jag inte det. Jag har inte heller använt mig utav vpn eller ip maskering eller nåt sånt liknande och inte heller tagit någon välkomstbonus. Deras support känns ju så barnslig så jag vet inte vart jag ska ta vägen, jag blir bara arg. Snälla kan ni hjälpa mig med detta ärende det är ju en hel resa man går miste om🙁

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Dear Engan2288,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your GGBet account and the frustration this situation has caused.

To better understand what happened and assess how we can assist you, I would like to ask a few clarifying questions:

• Had you completed any verification (KYC) steps prior to receiving the verification email? If so, which documents did you submit?
• Have you ever created another account at GGBet in the past, even if it was inactive or created unintentionally?
• Are you sharing your household, internet connection, or device with anyone else who might have an account at the same casino?

If there has been any further communication with the casino, please upload it here in the complaint thread or forward it directly to petronela.k@casino.guru, and we will attach it to your case.

At this stage, it is important to clarify whether the limitation and account closure were applied due to suspected multi-accounting and what evidence the casino is relying on. Your cooperation in providing these details will help us investigate and work towards a resolution.

Once we have the additional information, we will be in a better position to contact the casino and request a detailed explanation on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

Hello. I never had time to send in any documents because they had time to close the account. I also haven't created an account before and I don't share my household, internet connection or device with anyone else. My friend has an account there and he may have logged in to the same wifi but you have to be allowed to do that, right?

Hi Engan2288,

Thank you for the additional clarification.

I need to ask you a few more important questions so we can better assess the multi-account allegation:

• Which specific games were you playing during that week (please specify titles if possible)?
• While you were connected to the same Wi-Fi as your friend, were you both playing at the same time?
• Were you each using your own separate device (your own phone/computer), or did you use the same device at any point?

Even if sharing Wi-Fi is generally allowed, simultaneous activity from the same IP address combined with certain gameplay patterns can sometimes trigger automated duplicate-account flags. Therefore, it is important for us to clearly establish the timeline and circumstances.

Please provide as much detail as possible so we can proceed correctly and contact the casino with a well-structured request for clarification.

I played on card markets and fouls, I think I even added kicks, but it was only football that I played on, nothing else.

Not sure if we did, I don't think we played at the same time when we were both connected to the same wifi, it could be that we put the games at home and then he came to my house and was connected to my wifi maybe. But we haven't played on the same device, he has played from his mobile and I from mine.

Jag spelade på kortmarknader och regelbrott, tror även jag la insparkar, men det var bara fotboll som jag spelade på inget annat. 

Inte säker på om vi gjorde de, jag tror inte vi spelade samtidigt när vi båda var anslutna på samma wifi, det kan varit så att vi lagt spelen hemma sen har han kommit hem till mig och varit ansluten till mitt wifi kanske. Men vi har ialfall inte spelat på samma enhet, utan han har spelat från sin mobil och jag från min.

Hi Engan2288,

Just to clarify — do I understand correctly that you were playing sports betting only, specifically football markets (such as cards, fouls, kicks, etc.), and that you did not play any casino games at all?

Please confirm this.

I would also like to inform you in advance that issues related strictly to sports betting fall outside of our scope. We specialize primarily in online casino disputes, and we are generally not able to mediate cases concerning sportsbook bets, odds settlement, or sports market decisions.

Once you confirm the exact nature of your gameplay, I will advise you on the appropriate next steps.

Hi, I have only played on the sports market and have not played any casino games.

Hejsan, jag har bara spelat på sportmarknaden och har inte spelat några kasino spel

But it's not the limitation I care about, I want to get my 17,000 SEK that they took from me for no reason.

Men det ör ju ej limiteringen jag bryr mig om, jag vill få ut mina 17000 kr som dem tagit av mig utan någon anledning

Hi Engan2288,

Thank you for confirming that you played sports betting only and did not use any casino games.

I need to clarify that disputes related purely to sportsbook activity — including betting patterns, market selection (cards, fouls, etc.), and allegations of collusion or multiple accounts in sports betting — fall outside of our scope.

Our Complaint Resolution Center specializes in online casino disputes. Sportsbook risk decisions are based on proprietary trading and anti-collusion systems that we do not have access to and cannot independently assess or challenge.

Since your case concerns sports betting only and a multiple-account allegation connected to sportsbook activity, we are unfortunately unable to mediate this matter further.

Your best next step would be to file a complaint directly with the casino’s licensing authority, as they are the only body able to formally review sportsbook-related decisions.

For this reason, we are unable to proceed further with mediation and will now close this complaint.

I’m sorry we couldn’t assist further in this matter and wish you the best moving forward.