GG.BET Casino - A desistência do jogador está atrasada.

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Dear lukalosaberidze,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the delay? What responses have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your assistance. Here are the answers to your questions:

1.No, this is my very first withdrawal attempt from this casino.

2.Yes, I can confirm that my account is fully verified (KYC passed).

3.No, these winnings were accumulated using my own real deposit. I previously played with bonuses, but the casino subsequently blocked bonuses on my account. Therefore, this specific €450 withdrawal comes entirely from my own cash funds, not a bonus.

4.I have been contacting customer support literally every single day for the past 17 days. Every day I receive the exact same automated response: "Everything is fine, the transaction is being processed, please wait." However, there is absolutely no result, and the funds haven't even been deducted from my casino balance.

Best regards,

Luka *****

Please look closely at these screenshots. As you can see from my account:

My KYC verification is 100% successful and completed.

The transaction history shows that my €450 withdrawal from June 3 is still pending and hasn't even been deducted from my balance.

In the chat dialogs history, you can clearly see that I have been messaging their support operators literally every single day, but they just keep delaying me.Thank you for reviewing these details carefully.

update: It has now been 20 days since my withdrawal request on June 3rd. The €450 amount is still pending and has not been deducted from my balance. I still have not received any solution or helpful response from the casino operators.

Dear lukalosaberidze,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear lukalosaberidze,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from GG.BET Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear GG.BET Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear lukalosaberidze,

We sincerely apologize for the time you had to wait. We understand that this may have affected your overall experience.

At the same time, we would like to inform you that your €450 transaction was successfully processed on 22 June, after which the funds were transferred to your account.

If the funds have not yet been credited to your account, please let us know. We will promptly check the transfer status and provide you with additional information.

Thank you for your patience and understanding.

We truly appreciate your trust and look forward to continuing our cooperation!

Hello everyone,

thank you for the update.

Dear lukalosaberidze,

please confirm whether the €450 has been received in your account. If not, let me know and we will continue checking this with the casino.

Dear GG.BET Casino,

thank you for the clarification and update regarding the processed withdrawal.

I will wait for further updates.

Thank you both for your cooperation.

Dear lukalosaberidze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru