GG.BET Casino - O jogador ainda não recebeu os seus prémios.

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Dear VASILEIOS365,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But I’ve been told that my account has been fully verified since Saturday, July 18th, and that no further documents are needed. Can you help me or speak with GGBet?

The casino just blocked me from live chat because I exposed their contradictions. During the conversation, one agent stated that my €1,442 withdrawal was 'successfully registered and prepared for transfer', and the second agent confirmed that the funds are 'ready to be processed manually'. When I demanded a supervisor and asked for their Compliance email, they closed the chat on me. My account is 100% verified with ID, Selfie, and SMS.»

Dear VASILEIOS365,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. No, I haven't received anything—via live chat, phone, or email; I keep getting the runaround. I have sent you all the necessary documents and remain at your disposal for anything you need.

My withdrawal requests have been stuck in "new" status for 15 days now; they keep telling me to be patient, but they have exceeded every time limit

Can't you see they're stringing me along? I've been waiting for days with no result. Please help me—you are my only hope. Thank you.

I should mention that I am fully identified, this is my first withdrawal from this betting company and I used Revolut for deposit and withdrawal.

Να αναφέρω ότι είμαι πλήρη ταυτοποιημενος είναι η πρώτη ανάληψη μου σε αυτή την στοιχηματικη εταιρία και χρησιμοποιησα την ρεβολουτ για κατάθεση και ανάληψη

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

Have you accumulated your winnings with or without an active bonus?

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Thank you very much in advance for your reply.

Thank you for your response. To answer your questions:

1. I won the money using my own real money deposit of 700 EUR, not through the bonus. The winnings came entirely from my real cash balance.

2. I only placed sports bets to accumulate my current balance. I played quite a few sports bets and did not touch any slots or live casino games at all.

Since I played with my own real funds, my account is fully verified, and the money is shown as real withdrawable cash, there is absolutely no reason for the casino to keep my withdrawal pending under 'New' status for 3 weeks. Please contact the casino to proceed with my payout. Thank you."

They keep delaying without reason, they keep making excuses in chat, on the phone and in email, generalities and they keep saying generalities, 20 days waiting.

Συνεχίζουν να κωλυσιεργούν χωρίς λόγω λένε συνέχεια δικαιολογίες και στο τσατ και στο τηλέφωνο και στο ημαιλ γενικότητες και λενε συνέχεια γενικότητες 20 μέρες αναμονη

Thank you very much, I just think I made a mistake and played with this company to tell you and I'm also afraid it's spam, this is the link https://gg351.bet/

Σας ευχαριστώ πολύ απλά νομίζω έκανα λάθος και έπαιξα σε αυτή την εταιρεία να σας πω και επίσης φοβάμαι μην είναι σπαμ αυτός είναι ο σύνδεσμος https://gg351.bet/

Dear VASILEIOS365,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Good morning, I look forward to your further handling of the incident.

Καλημέρα ωραία αναμένω την περαιτέρω διαχείριση του περιστατικού από πλευρά σας

Dear VASILEIOS365,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the GG.BET Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a GG.BET Casino representative to join this conversation and participate in resolving this complaint.

Dear GG.BET Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear VASILEIOS365,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor