Glorion Casino - As desistências dos jogadores foram adiadas.

I have three pending withdrawals of €500 each at the casino. The first withdrawal was requested on August 20, 2026, which is two weeks ago. The casino still hasn't processed it. I requested two further withdrawals on August 22 and August 25, which also haven't been processed yet.

Upon inquiry, I only received automated messages from support stating that the payout should be processed soon and that I should be patient. The casino offered no concrete explanation for the long delay, citing only a technical issue as the reason.

The casino does not require verification, and I have received payouts from the casino in the past.

The profits were made exclusively with real money.

Therefore, I see no reason for the delay in the payout and am hereby filing a complaint against Glorion Casino. The casino is violating its own terms and conditions and is not cooperating in this matter.

All correspondence that proves the authenticity of my statements is available.

Ich habe insgesamt drei ausstehende Auszahlungen über jeweils 500€ bei dem Casino. Die erste Auszahlung wurde am 20.08.2026 angefordert und somit bereits vor zwei Wochen. Die Auszahlung wurde noch immer nicht vom Casino verarbeitet. Ich habe zwei weitere Auszahlungen am 22.08. und am 25.08. angefordert, welche ebenfalls bisher nicht verarbeitet wurden.

Auf Nachfrage erhalte ich vom Support nur automatisierte Nachrichten, dass die Auszahlung bald erfolgen sollte und ich mich noch ein wenig gedulden solle. Auf eine konkrete Erklärung für die lange Dauer der Auszahlung verzichtet das Casino und nennt lediglich eine technisch bedingte Verzögerung als Grund.

Eine Verifizierung verlangt das Casino nicht und ich habe in der Vergangenheit bereits Auszahlungen von dem Casino erhalten.

Die Gewinne wurden ausschließlich mit Echtgeld erzielt.

Ich sehe daher keinen Grund für die Verzögerung der Auszahlung und reiche daher hiermit eine Beschwerde gegen Glorion Casino ein. Das Casino verstößt hier gegen die eigenen Geschäftsbedingungen und zeigt sich in der Angelegenheit nicht kooperativ.

Sämtlicher Schriftverkehr, der die Echtheit meiner Ausführungen belegt, liegt vor.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• How long does it usually take for your withdrawal requests to be processed and paid out by this casino?
• Which payment method did you select for the withdrawal requests that are still pending in your account? Have you successfully used the same payment method for withdrawals in the past?
• When was the last time the casino communicated with you regarding the delay in processing your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I actually received all three outstanding payments today, so the case can be closed.

Many thanks to the Casino Guru team for their support in this matter.

It's a shame that a complaint process is necessary before the casino pays out winnings. I expect a reputable casino to offer uncomplicated and faster payouts.

Ich habe tatsächlich heute alle drei ausstehenden Auszahlungen erhalten, der Fall kann also geschlossen werden.

Vielen Dank an das Team von Casino Guru für die Unterstützung in dieser Angelegenheit.

Schade, dass erst ein Beschwerdeverfahren nötig ist, damit das Casino Gewinne auszahlt. Von einem seriösen Casino erwarte ich eine unkomplizierte und schnellere Auszahlung von Gewinnen.

Dear Mileso,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru