Golazzo Casino - O levantamento dos prémios dos jogadores está atrasado.

I had won a nice sum. 12,000.

I start withdrawing €450 on June 18th.

€700 on June 21st, €690 on June 22nd.

They promise payments within 72 hours.

The payments never arrived. Due to the delays, the stress led me to gamble and lose everything. I'm devastated by this. I still have 1840, precisely the 3 pending withdrawals.

On the morning of June 30, 2026, the three withdrawals were canceled. Customer service told me they were investigating and that I should wait for their email! But they didn't explain anything else. They've destroyed me emotionally, they're ignoring me, and they're waiting for me to gamble away my last remaining funds. It's a real nightmare.

Avevo vinto una beila cifra. 12000.

Ho inizio a prelevare 450€ il 18 giugno.

700 €il 21 giugno, 690 € il 22 giugno.

promettono pagamenti entro 72h.

I pagamenti non sono mai arrivati. A causa dei ritardi lo stress mi ha portato a giocare e perdere tutto. sono a pezzi per questo. Sono rimasti 1840, appunto i 3 prelievi in attesa.

Al mattino del 30/06/26 i 3 prelievi vengono annullati. L'assistenza mi dice che stanno effettuando delle indagini e che devo attendere una loro mail! Ma non mi spiegano altro. Mi hanno distrutto moralmente, mi ignorano, aspettano che giochi gli ultimi soldi rimasti. È un vero incubo.

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Dear DEVIL82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After 12 days of waiting, my withdrawals were canceled! I've asked for information several times, but I've never received a proper response. I feel like I'm being ignored. This afternoon, they wrote to me saying my withdrawals exceeded 2,250 weekly, but that's bullshit, as I requested 1,840. The truth is, they weren't fair, having seen a nice win at the start, which I then unfortunately lost because they made me nervous.

Thank you so much for everything!

i prelievi, dopo 12 giorni di attesa sono stati annullati! Ho chiesto più volte info in merito ma non ho mai ricevuto una risposta adeguata. La sensazione è di essere ignorato. Oggi pomeriggio mi hanno scritto dicendo che i prelievi superavano la somma di 2250 settimanali ma è una cavolata in quanto ho chiesto 1840. La verità è che non sono stati leali avendo visto una bella vincita all inizio che poi purtroppo ho perso perché mi hanno innervosito.

Grazie mille per tutto!

Dear DEVIL82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning and thank you for contacting me.

Yesterday they wrote to me that I can try to make withdrawals again and that I will receive the payment within 3 days.

I immediately made a withdrawal and am waiting to receive it, hoping they don't waste any more time.

Thank you.

Buongiorno e grazie per avermi contattato.

Ieri mi hanno scritto che posso riprovare a effettuare prelievi e che nel giro di 3 giorni riceverò il pagamento.

Ho subito effettuato un prelievo e resto in attesa di riceverlo sperando che non mi facciano perdere altro tempo.

Grazie.

Dear DEVIL82, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good morning, I finally received 2 withdrawals between Saturday and Sunday.

I've been waiting since June 18th.

I answer the questions:

I've had successful withdrawals in the past. Unfortunately, this time they've slowed down significantly.

As for the verification, Yes I did it, it went well!

The winnings, especially at the casino, were obtained without an active bonus.

I attach some screenshots of conversations with support.

On 26/6 I wrote to him via email but first I spoke via online chat

Buongiorno, finalmente tra sabato e domenica ho ricevuto 2 prelievi.

Attendevo dal 18 giugno.

Rispondo alle domande:

In passato avevo ricevuto dei prelievi andati a buon fine. Sto giro purtroppo hanno rallentato tantissimo.

Per quanto riguarda la verifica, Si l ho fatta, andata a buon fine!

La vincite, sopratutto al casino, sono state ottenute senza bonus attivo.

Allego qualche screen di conversazioni con l assistenza.

In data 26/6 gli avevo scritto via mail ma primaho parlato con chat online

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DEVIL82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla