GoldBet Casino IT - O jogador tem problemas para acessar o bônus de boas-vindas.

Hello, I wanted to bring to your attention an issue with the online casino, Goldbet. It's surprising they hold a legal license for Italy. The problem in question is that these folks promised me a welcome bonus of €500 for slot games. The bonus was indeed granted, or at least the money shows up in my gaming account. However, the real problem arises when I try to open a slot from the providers listed for the bonus...despite this, I proceed to contact the customer service. Each of the inept and rude operators provides different explanations. For instance, one told me to email screenshots to the provided email address. I complied, yet four hours later, I received no response. I then proceeded to try my luck with the live chat support. Another operator named Giovanna - and yes, I'm telling you her name because you deserve to know she's a liar - told me I need a minimum real balance of €1 to utilize the bonus. This sounded like a random rule to me. I, therefore, asked her to provide me with terms and conditions and the paragraph that states such a condition. In response, she terminated the conversation and ended the chat. Now, I want to ask for your help and most importantly, I want people to stay away from these legalized thieves at Goldbet Italy. Thank you and apologies for the rant.

Salve, in questione vi vorrei segnalare un problema con il casinò online Goldbet.. stupisce che possieda una licenza legale per l’italia, il problema in questione è che questi signori mi hanno promesso un bonus di benvenuto di 500€ alle slot, il bonus è stato pure erogato o almeno nel conto gioco figurano i soldi, il bello arriva quando provo ad aprire una slot dei provider che ci sono sulla lista del bonus… nonostante questo contatto l’assistenza clienti ognuna delle operatrici incompetenti e maleducate fornisce versioni differenti, per dire una mi ha detto signore contatti l’assistenza al email che mi ha fornito e invii screenshot , ok ho fatto questo, passate 4 ore da quando ho scritto la assistenza nessuna risposta, riscrivo al assistenza live chat, un altra operatrice Giovanna si vi dico il nome perché meritate di saperlo che è una bugiarda mi dice signore per utilizzare il bonus devono esserci 1€ di saldo reale minimo, totalmente a caso, rimanendo stupito da quanto essa dichiara le chiedo di fornirmi i termini le condizioni e il paragrafo dove è incisa tale condizione, a questa richiesta tale Giovanna termina la conversazione e chiude tutto. ora voglio chiedervi aiuto e sopratutto voglio far sapere alle persone di stare alla larga da questi ladri legalizzati di goldbet italia. grazie e scusate per lo sfogo.

Dear nw7vgmvqd4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you deposited any real funds into your casino account to activate this bonus? How much is your active balance now? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear nw7vgmvqd4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.