Golisimo Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello, I'm sending you a complaint regarding a delay at Golisimo Casino for a €250 withdrawal. The request was made on July 22nd.

In the live chat they told me 3-5 business days, but several days have already passed and it's still pending.

I've sent emails telling me they'll process it soon and I should wait, but the withdrawal is still pending. I've read several reviews from other players complaining about these delays. Is there anything I can do about this situation?

Thanks in advance

Salve vi invio un reclamo in merito a un ritardo del Casinò Golisimo per un prelievo di €250. Richiesto in data 22 Luglio.

Nella chat live mi avevano detto 3-5 giorni lavorativi, ma già sono trascorsi diversi giorni e ancora è in sospeso.

Ho inviato mail dove mi dicono che procederanno presto e che devo attendere, ma il prelievo risulta ancora in sospeso. Ho letto varie recensioni di altri giocatori che si lamentavano di queste tempistiche. Potete fare qualcosa in merito a questa situazione?

Grazie in anticipo

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Dear JOEJANET90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This was their response.

However, this Casino does not require account verification.

Questa è stata la loro risposta.

Comunque questo Casino non richiede verifiche dell' account

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JOEJANET90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean