Granawin Casino - O depósito do jogador foi atrasado e a conta foi encerrada.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello, we’re sorry to hear about your experience. We’ve begun investigating your situation and will update you here as soon as possible.

Dear ElTerco73, the deposit was successfully processed; however, you closed your account since then. The remaining funds are still on the account, but the balance is below the minimum amount required for a withdrawal or refund.

As outlined in our Terms & Conditions (Refund Policy), we’re unable to process refunds for amounts below the minimum supported by the payment provider.

Good evening, they closed my account, it wasn't my decision, and they also operate without a license.

Buenas noches, ellos cerraron mi cuenta, no fue por decisión propia, además de que operan sin licencia

Dear Granawin Casino team, thank you for your response. Could you please clarify the reason for the closure of the player's account?

Thank you in advance for your reply.

Dear Attila, the account was closed by the user.

That's a lie, and then they accredited me and closed it again; I have proof.

Eso es mentira y luego me acreditaron y la volvieron a cerrar, tengo pruebas

Dear ElTerco73, could you please forward the relevant evidence? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please confirm how much was your balance before you lost access to your account?

Thank you for your patience and cooperation.

Dear ElTerco73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru