Granawin Casino - O pedido de saque do jogador foi bloqueado devido a supostas irregularidades.

Granawin has blocked the withdrawal of my funds alleging supposed irregularities without providing a concrete or detailed justification.

The only incidents in the verification process were minor (an incorrect image and a discrepancy in the telephone number due to a recent change), with no fraud in any case.

Despite my willingness to rectify any aspect, the company has made a unilateral and final decision, preventing me from accessing my funds without a clear basis or transparency.

Granawin ha bloqueado la retirada de mis fondos alegando supuestas irregularidades sin aportar una justificación concreta ni detallada.

Las únicas incidencias en el proceso de verificación fueron menores (una imagen incorrecta y una discrepancia en el número de teléfono por cambio reciente), sin que en ningún caso exista fraude.

Pese a mi disposición a subsanar cualquier aspecto, la empresa ha tomado una decisión unilateral y final, impidiéndome acceder a mis fondos sin base clara ni transparencia.

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Dear MarioSantosUAE,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please explain how and why the image was edited?
• Also, did you provide evidence to the casino confirming the phone number change?
• Have you provided any other documents to verify your account, and have they all been approved?

Thank you in advance for your reply.

Best regards,

Kristina