Green Luck Casino - O jogador afirma que o seu pagamento foi atrasado.

Good day everyone,

I'm currently having a problem with Greenluck and a payout.

So far, payouts have been relatively quick, taking 3-5 business days.

So everything is within reason.

I requested a withdrawal on October 20th, but nothing has happened since. Support only sends copy-pasted replies, full of words but offering no substance. They don't address questions, just give vague excuses. Verification or anything similar isn't required.

How can I proceed?

Guten Tag allerseits,

Ich habe derzeit ein Problem mit Greenluck und einer Auszahlung.

Bisher haben die Auszahlungen relativ schnell funktioniert. 3-5 Werktage.

Also alles im Rahmen.

Ich hab nun am 20.10. eine Auszahlung beantragt, doch seitdem ist überhaupt nichts passiert. Vom Support bekommt man lediglich Copy Paste Texten als Antworten, mit vielen Worten aber 0 Inhalt. Auf Fragen wird nicht eingegangen, sondern lediglich vertröstet. Ein Verifizierung oder ähnliches ist nicht nötig.

Wie kann ich weiter vorgehen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TzudemD-mz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your feedback.

I have completed all verifications and according to Greenluck, no further action is required on my part.

I understand that the transfer itself takes time. However, my request hasn't even been processed to this day.

Best regards

Vielen Dank für ihre Rückmeldung.

Ich habe alle Verifizierungen abgeschlossen und laut Greenluck sind keine weiteren Maßnahmen meinerseits nötig.

Das die Überweisung selbst auch noch Zeit in Anspruch nimmt ist mir klar. Jedoch wurde meine Anfrage bis heute nicht einmal bearbeitet.

Mit freundlichen Grüßen

Dear TzudemD-mz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No payment has been made to date.

I am nevertheless ending this ticket here, as I am now contacting Greenluck through my lawyer.

Best regards

Bis heute noch keine Auszahlung erfolgt.

Ich beende dennoch hier das Ticket, da ich nun über meinen Anwalt an Greenluck herantrete.

Mit freundlichen Grüßen

Dear TzudemD-mz, I am sorry to hear about the lack of progress in regards to the withdrawal. Could you please confirm whether you would like to continue with the resolution of this complaint? Alternatively, can we proceed with the closure of this complaint?

Thank you in advance for your reply.

Best regards,

Attila G.

You can close this complaint.

Currently, everything is being handled through my lawyer. Thank you anyway for your support.

Sie können diese beschwerde schließen.

Aktuell läuft das ganze über meinen Anwalt. Danke dennoch für die Unterstützung.

We’ve rejected this complaint as per the player’s explicit request.

Dear TzudemD-mz, I am truly sorry we could not be of more help on this occasion. However, i understand your decision and wish you the best of luck in the resolution of your complaint. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Best regards,

Attila G.