Green Luck Casino - O pagamento do jogador foi atrasado.

I requested a withdrawal of €500 each on Friday and Saturday from Greenluck. As far as I know, you can request up to three withdrawals of €500 each per day.

I had already successfully received two payouts last year. However, only one payout was processed.

It usually only took 3 days.

The payment from Friday should have been processed today. The one from Saturday will certainly take longer, since there's the weekend in between when no processing takes place.

I will now wait until Friday to see if I receive a payment from the two of them by then.

habe bei Greenluck am Freitag und am Samstag jeweils eine auszahlung von 500 Euro beantragt. Soweit ich weiß kann man jeden Tag 3 Auszahlungen gleichzeitig beantragen bis zu 500 euro jeweils.

Ich hatte letztes Jahr schon 2 Auszahlungen erfolgreich erhalten. Es lief aber nur eine auszahlung.

Meist hat es nur 3 Tage gedauert.

Eigentlich hätte die Auszahlung von Freitag schon heute drauf sein müssen. Die von Samstag wird sicher noch dauern, da ja auch noch das Wochenende dazwischen ist wo keine Bearbeitung stattfindet.

Ich werde nun noch bis Freitag warten, ob ich überhaupt bis dahin eine Auszahlung von den beiden erhalte.

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Dear Sxx123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sxx123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sxx123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sxx123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla