Hello Fortune Casino - A retirada do jogador foi adiada.

I waiting over 1 month for withdraw . Try contact them on emails few times and still no one answer . Chat always give the same answers . I check their license number in Curacao and its fake - not exist . Its not big money but its my win ! 💯

If they take deposit from people account - they have to pay withdraws . 100%

I Promise myself i will be fight with them every day becouse they are robbing people

They think if i waiting over 1 month for my money probably i cancel my withdraw and i loose all my money but not this thime . This casino need be close by the appropriate services . Also the have a sisters sites and they do it exactly the same things . We need stop this !!!!!

Dear BB81, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Hello Fortune Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hi . No withdraws before with this casino and my account is full verified and show passed on their website . I never claim any bonusses and free spins and there is no active bonusses. All this win was done on one slot from scatters bonus and i have screen shoots for proof . Thank You

Thank you very much for your reply, BB81. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hello . Email send with screen shoots . Thank you

Thank you very much, BB81, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank You very much for your help

Dear BB81,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Hello Fortune Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi . They not answer for emails and chat only copy and paste answers . Every day the same answers . Looks like i never get my money back . Casino need close ❌💯⛔️

Unfortunately, I haven't received a response yet either. That said, there's still some time left, so hopefully we'll hear back soon.

Dear BB81,

can you please give us an update? Have you received your withdrawals?

Hi . No - still nothing . No answer on emails and chat every day the same answers . Its nearlly 2 month now . The never pay this money back . Scum

Dear BB81,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett