Holy Luck Casino - O levantamento dos prémios dos jogadores está atrasado.

Holyluck is paying out the winnings on behalf of. At the beginning, various requirements were set which I fulfilled, then the explanation was that card payment is not possible at the moment. I am recommended to use direct bank transfer which is then rejected without explanation. I have now made about 30 attempts without result.

Holyluck vägnar att betala ut vinsten. I början ställdes olika krav vilka jag uppfyllde, sedan har förklaringen varit att kortutbetalning är ej möjligt för tillfället. Blir rekomenderad att använda direkt banköverföring vilket sedan avvisas utan förklaring. Har nu gjort 30 tal försök utan resultat.

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Dear Josefkamu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello

Every time I make a withdrawal request, the money is deducted from the gaming account. (Your withdrawal request is currently being processed)

After a few hours the money is returned to the gaming account and now I get this response without explanation. (Sorry, but your withdrawal has been canceled. 😔)

Hej

Varje gång jag gör en uttagsbegäran dras pengarna från spelkontot. (Din begäran om uttag behandlas just nu)

Efter några timmar återförs pengarna till spelkontot och får det här svaret utan förklaring numera. (Tyvärr, men din uttag har avbrutits. 😔)

Dear Josefkamu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Josefkamu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Tried withdrawing again today with no results. Same visa without any explanation

(Sorry, but your withdrawal has been canceled. 😔)

They just refuse, it feels like they're pushing me.

Hej

Har försökt med uttag idag igen utan resultat. Samma visa utan någon förklaring

(Tyvärr, men din uttag har avbrutits. 😔)

De bara vägrar, känns som att dom driver med mig.

Dear Josefkamu, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Josefkamu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla