Horus Casino - Jogador enfrenta atrasos em saques.

On January 24, 2025, I requested a withdrawal of €2000 and in the following 2-3 days, I made three more withdrawal requests each for €2000. Altogether, I have 4 pending withdrawals, each for €2000. I've written to customer support every day, but they keep saying they can’t help me because payouts are handled by the finance department, and that I need to be patient. Previous withdrawals were processed within 1-2 days. This time, I've had to wait over 6 days so far. I wrote to the finance department 3 days ago but have not received any replies.

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Ich habe am 24.01.2025 eine Auszahlung über 2000€ beantragt und in den nächsten 2-3 Tage nochmal 3 andere Auszahlungen mit jeweils 2000€. Also ingesamt habe ich 4 Auszahlungen mit jeweils 2000€ offen. Ich habe dem Support ein jeden Tag geschrieben aber diese meinten nur das sie mir nicht weiterhelfen können, da Auszahlungen von de Finanzabteilung abgewickelt werden und ich mich gedulden soll. Die vorherigen Auszahlungen waren innerhalb 1-2 Tage erfolgt. Dieses mal sind es über 6 Tage die ich bisher warten muss. Der Finanzabteilung habe ich auch vor 3 Tagen geschrieben aber bekomme keine Antworten

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Dear Tobisoleil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

All right, then I'll wait and let you know if it worked or if I'm still waiting. Thank you very much

Alles klar, dann warte ich noch und melde mich dann ob es geklappt hat oder ich immernoch warte. Vielen Dank

Dear Tobias & Tomas,

We kindly apologize for the payment delay.

Due to a recent gameplay abuse by a fraud organisation, we had to do a thorough gameplay check of everyone's activity, which caused this delay in processing your withdrawals.

We expect to finish our review tomorrow and approve your withdraws, our finance department will inform you on steps you need to take from your side to facilitate the processing.

We are deeply sorry for this negative experience, and hope this wont shake your trust in our site. We had to do our due diligence.

For anything further I remain at your disposal.

Kind regards,

Horus Casino

Thanks to both parties for your reply.

Dear Tobisoleil,

Please keep me informed about any further developments.

Dear Tobisoleil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.