Huzzlin Casino - O depósito do jogador foi atrasado e os fundos não foram devolvidos.

Hi.

I opened an account at Huzzlin during the month of July 2026. I made a deposit of 800 euros which was approved. I tried making another one of 850 euros but three times the deposit failed. A few days later, on the 16th of July- I was charged from my bank account 850 euros. I contacted the site and the promised the money would be returned within a few days. Attached is proof of this. 

I waited a week but nothing happened. They asked me to submit pdf-file showing the transactions. Attached is also the documents from my banking, CLEARLY showing two separate deductions. The casino however claims there is only one deduction.

the refuse to help me or reimburse me. I am shocked over this treatment and asking for help solving this!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Huzzlin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether the amount of 850 € from your bank account was credited to your player's account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The money was not added to my players account. Here are some screenshots

Thanks for the clarification.

• Could you please share screenshots from your player's account showing transactions from the affected period, including the failed deposits and their status?

Send the information to my email at tomas@caisno.guru or post them here.

its the second one of 850 euros that is missing.

Dear DeAndreHop,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear DeAndreHop,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Huzzlin Casino representative to join this conversation.

Dear Huzzlin Casino,

I kindly request your assistance in tracing the cancelled €850 deposit that was recorded on July 15, 2026, with your payment provider. Please confirm whether the funds were received, reversed, refunded, or remain unallocated. Additionally, I would appreciate it if you could provide the relevant provider record and any refund reference associated with this transaction.

Please feel free to send the requested information to miroslava.d@casino.guru.

Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DeAndreHop,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka