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Dear 31001gretel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I greatly appreciate your prompt response. Okay, if I don't receive the refund within 14 days, I will contact you. Thank you!

Agradezco enormemente su pronta respuesta, de acuerdo, si dentro de 14 días no recibo el reintegro me pondré en contacto con ustedes. Gracias!

Good evening, Casino Guru team. I'd like to inform you that 14 days have passed since I requested my withdrawal, and I still haven't received a positive response from Inbel Casino. I would appreciate your team's intervention, as the response is always the same.

Buenas noches equipo de casino guru. Quisiera notificar qué ya han pasado los 14 días desde que solicite mi retiro y aun no obtengo una respuesta favorable por parte de inbel casino. Quisiera pedir la intervención de su equipo ya que la respuesta siempre es la misma.

Dear 31001gretel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Casino Guro team, you were supposed to give me an answer tomorrow, Tuesday. I'll continue waiting. If I don't receive a response by tomorrow, I'll let you know as soon as possible. Thank you.

Hola equipo de casino guro, quedaron de darme resolución el día de mañana martes, seguiré en espera. El día de mañana si no recibo respuesta les haré saber a la brevedad. Gracias

Good day Casino Guru team, today one of your agents responded to me with this. It's been 20 days since I requested a refund and it's still unresolved, and honestly, I don't think Casino Inbet is going to take responsibility. It's even making me question the legitimacy of Casino Inbet since I always get these kinds of responses. I would appreciate your help.

Buen día equipo de casino guru, el día de hoy uno de los agentes me respondió esto. Al día de hoy ya son 20 días sin resolver desde que solicite el reintegro, y honestamente no creo que casino inbet vaya a hacerse responsable. Hasta me hacen poner en duda la veracidad de casino inbet ya que siempre obtengo este tipo de respuestas. Les pido de favor puedan ayudarme

Dear 31001gretel, thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have your received any new information from the casino? If so, could you please share your communication?

Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 31001gretel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila