Jet Casino - A desistência do jogador está atrasada e a comunicação foi interrompida.

I'm registered, I have a verified account, positively verified at Jetcasino. I played often, and I received my winnings after a few hours. On May 17th, I played and won PLN 1,500. I made a withdrawal, it was approved for withdrawal, and on that day I only received a transfer of PLN 1. I was supposed to receive PLN 1,499 within 3 business days. That's how they explained it, so I wouldn't worry, the transfer would come, and so far, no transfer. Email contact suddenly stopped, and they used to reply, but now they're silent. There was also contact on the chat website, and now it stopped, but nothing. I think I was scammed and didn't get the PLN 1,499. I don't know where to go next, report it to the police, prosecutor's office, please help.

jestem zarejestrowany mam konto zweryfikowane,pozytywnie w jetcasino,grałem często,i wygrane po paru godzinach otrzymywałem,w dniu17.05 grałem i wygrałem 1500zl zrobiłem wycofanie zatwierdzono do wypłaty i w tym dniu otrzymałem tylko przelew na 1zl 1499zl miałem dostać do 3 dni roboczych tak się tlumaczuyli żebym się nie martwił przelew przyjdzie i co do dziś brak przelewu,urwał się nagle kontakt mailowy,a bbył odpisywali teraz cisza,kontakt na stronie czatu był też się ir urwał brak .uważam że mnie oszukano nie wypłacając 1499zl niewiem dgdzie dalej zgłosić,policje prokuraturę,proszę o pomoc

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila