JoiaBet Casino - A conta do jogador foi encerrada repentinamente.

I made a deposit at the casino on November 4th, but when I returned this morning, November 5th, I was surprised to find that the casino had blocked my account without sending me any informative emails. Notably, I have a pending withdrawal of 400 reais. If they don't want to pay, they should at least give me back my deposit. It's not fair to block an account for no reason. I've been playing at casinos for years and never had this problem. At this point, I advise you all not to play at this casino! If I receive my prize, I will provide an update to say everything turned out fine!

Depositei no casino no dia 04 de novembro porém ao retornar hoje pela manhã dia 05 novembro tive uma surpresa o casino bloqueou minha conta sem mandar nenhum email me informando. Detalhe tenho um saque pendente de 400 reais. Se não querer pagar devolvam meu depósito não é justo bloquear uma conta por nada, jogo em casinos a anos e nunca tive problema. Até o momento peço a vcs que não entrem nesse casino! Se eu receber meu prêmio venho avisar que deu tudo certo!

Dear adrianasilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JoiaBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support asking for an explanation? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Adriana Silva,

We apologize for the error that led to the closure of your JoiaBet account. Good news: your account has been reopened and your funds are available to play. We're committed to offering the best experience possible and we're here to help. If you have any questions, please get in touch. We hope you enjoy your stay at JoiaBet.

We appreciate your understanding and the opportunity to serve as your entertainment platform. We hope you enjoy your experience at JoiaBet and have an exciting time while playing with us.

Yours sincerely,

JoiaBet Support

Prezada Adriana Silva,

Pedimos desculpas pelo erro que levou ao fechamento da sua conta na JoiaBet. Boas notícias: sua conta foi reaberta e seus fundos estão disponíveis para jogar. Estamos empenhados em oferecer a melhor experiência possível e estamos aqui para ajudá-la. Se tiver alguma dúvida, entre em contato. Esperamos que aproveite sua estadia na JoiaBet.

Agradecemos a sua compreensão e a oportunidade de servir como sua plataforma de entretenimento. Esperamos que desfrute da sua experiência na JoiaBet e que tenha momentos emocionantes enquanto joga conosco.

Atenciosamente,

Suporte JoiaBet

Dear adrianasilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.