JugaBet Casino - A conta do jogador foi encerrada e os fundos estão inacessíveis.

I can't withdraw my money. They tell me that my account is blocked. I sent all the documentation by email and they tell me that they will contact me and then they don't write back.

No puedo retirar mi dinero me dicen que mi cuenta esta bloqueada , envié toda la documentación por mail y me dicen que contactaran conmigo y después no escriben mas

Dear Silviallanes1980,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with JugaBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your withdrawal request?
• Have you completed the KYC verification process, please?
• Have you played with bonus or free spins?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, they just unblocked my account, but they left it at 0 and I had $6,437,000 and now they emptied it, I have nothing and I couldn't withdraw my money.

Hola,ahora me desbloquearon la cuenta pero me la dejaron en 0 y tenia $ 6.437.000 y ahora me la vaciaron no tengo nada y no pude retirar mi dinero

They told me it was fraud and I always played by the law.

Me dijeron q era fraude y yo siempre jugué bien por ley

Dear Silviallanes1980,

thank you for your message.

• Do I understand correctly you can access your account now?
• Are you able to make any deposits?
• Have you completed the KYC verification process, please?
• Have your winnings been accumulated with the help of bonus or free spins?

Looking forward to your reply,

Katarina

Hello, they unblocked my account but my balance was 0. They took the money I had earned and left me with 0.

Hola,me desbloquearon la cuenta pero mi saldo decía 0 ,me sacaron la plata q habia ganado y me dejaron en 0

Dear Silviallanes1980,

thank you for your message.

In order to move forward with this complaint, could you please answer the following questions?

• Are you able to make any deposits?
• Have you completed the KYC verification process, please?
• Have your winnings been accumulated with the help of bonus or free spins?

Looking forward to your reply.

Katarina

Now I can make deposits in the game, but they didn't give me the money I won and it's no longer in the game, they took it from me.

I have completed all the verification processes

My earnings were accumulated with the help of bonuses

Ahora puedo hacer depósitos en el juego,pero no me dieron la plata que gané y ya no esta en el juego,me la sacaron

Tengo completado todos los procesos de verificación

Mis ganancias se acumularon con la ayuda de bonos

Dear Silviallanes1980,

Thank you for your messages. I apologize for the delayed response. I was on sick leave and unable to reply.

• Has the casino confiscated everything from you, including deposit, please?
• Could you please describe the bonus you used to accumulate your winnings? Can you share a link to this bonus?
• How long have you been a player at this casino, please?
• Have you ever had any successful withdrawals at this casino, please?

Looking forward to your reply,

Katarina

Dear Silviallanes1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I haven't received any solution from Jugabet.

Hola,no he tenido ninguna solución por parte de jugabet

Dear Silviallanes1980,

Thank you for your message.

To move forward with your case, could you please answer the questions I asked in my previous reply?

• Has the casino confiscated everything from you, including deposit, please?
• Could you please describe the bonus you used to accumulate your winnings? Can you share a link to this bonus?
• How long have you been a player at this casino, please?
• Have you ever had any successful withdrawals at this casino, please?

Looking forward to your reply,

Katarina

Dear Silviallanes1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru