Kaleo Casino - Os ganhos do jogador foram confiscados.

I first deposited the €40 because I got free spins with this I won less than €40. I played different games and the wagering requirement was met. I have pictures of all the things saved. I put €700 in for withdrawal, it took a couple of days, they sent me an email and the money didn't come, they had returned about €65 to the game account, they claimed that I had violated some terms. I played there for €65, I got €500, I tried to withdraw the same thing, they took the money, the same email came when I asked more specifically what terms I had violated, no answer, the same general message for the second time. I have pictures of them, as it shows all the closed bonuses and what I have wagered, in the pictures you can see that the correct balance was, for example, that €500 bonus balance was €0, I played most of the game Olympus Rivals and I also looked at the long list of prohibited games with an active bonus and that wasn't on the list.

Talletin ensin sen 40€ sillä sain ilmaiskierroksia tällä tuli alle 40€ voittoja. Pelailin eri pelejä ja kierrätysvaatimus täyttyi. Mulla on kuvat kaikista jutuista tallessa. Laitoin 700€ kotiutukseen meni pari päivää niiltä tuli sähköpostia ja rahoja ei tullut olivat palauttaneet pelitilille noin 65€ väittivät että olin rikkonut jotain ehtoja. Pelasin tuolla 65€ pääsin 500€ taas yritin kotiuttaa sama homma ne vei rahat sama sähköpostiviesti tuli kun kysyin tarkemmin että mitä ehtoa oon sitten rikkonut ei vastausta sama yleinen viesti toisen kerran. Mulla aon kuvat niistä kun siinä näkyy kaikki suljetut bonukset ja ne mitä oon kierrättänyt kuvissa näkyy että oikea saldo on ollu esim tuo 500€ bonus saldo 0€ pelasin suurimman osan pelistä olympus rivals peliä ja katsoin vielä sen pitkän listan kielletyistä peleistä aktiivisella bonuksella ja tuota ei ollut sielä listalla.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward the emails you received from the casino after your winnings were confiscated on both occasions to veronika.f@casino.guru?

Additionally, please clarify the following:

• Were the bonuses you activated and played with deposit bonuses or no-deposit bonuses?
• How did you find these promotional offers? Were they available directly on the casino website, found on a third-party website, or sent to you via promotional email?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika