KiloBet Casino - O jogador enfrenta problemas para acessar o site do cassino.

Customer service is unavailable, Unable to make a deposit, Unable to enter the game even though I still have a remaining balance in my account, I have a suspicion that this site is no longer active, where should I find out?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KiloBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• On the screenshots, the balance on your account displays 0,06€; Could you please confirm there is a remaining balance on your account?
• Have you passed account verification in the casino? Have you provided any documents to the casino to complete the verification process recently or in the past?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Were you able to contact casino support via live chat or via email at support@kilobetsupport.com
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

•Could you please advise how long you were a player at the casino? About 7 months

•On the screenshots, the balance on your account displays 0,06€; Could you please confirm there is a remaining balance on your account? The balance in my account is the bonus balance I won from free spins, a prize I won from two tournaments at once

•Have you passed account verification in the casino? Have you provided any documents to the casino to complete the verification process recently or in the past? Yes, my account was verified a long time ago

•What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) SLOT

•Did you achieve your current balance with the help of a bonus? A prize i won from two turnament

•Were you able to contact casino support via live chat or via email at support@kilobetsupport.com, very often but never get any answer

•Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here, I can't show it because I didn't get any reply at all.

Thanks for your reply.

• Were you able to reach support since your last post?
• Could you please share proof of being eligible for an award from the tournaments?
• Even if you were not able to reach casino support, please send me your efforts to contact them. Send the evidence to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear Radja999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just checked the tournament winning free spin bonus, there is only 1 left, previously there were 2 bonuses, namely 100x free spins and 75 free spins, it is possible that one of them has expired because the site cannot operate the slot game

Thanks for the update.

• Has the casino addressed the issue?
• Were you provided with any explanation?

Please let me know.

Dear Radja999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru