Lebull Casino MX - O depósito do jogador está atrasado.

I made a deposit but it's not showing up yet. The strange thing is that I got a message from Crasher thanking me for my deposit. I said okay, they're linked. When I logged in, I said it was out of service and asked them to file a report. In short, neither Lebull nor Crasher can help me.

Realice un depósito pero aún no se refleja lo curioso aquí es que me llega un mensaje de Crasher gracias por tu depósito dije ok están ligados al momento de ingresar dije que está fuera de servicio y que meta algún reporte en fin ni lebull ni Crasher no me solucionan .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cyndyluuuu888,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Thanks, I hope the people at Lebull resolve this

Gracias espero que los de lebull resuelvan

Thank you for your reply.

Have you contacted your payment provider to inquire about the status of the transaction?

Alternatively, has the casino provided you with any updates regarding the transaction in the meantime?

Thank you for your cooperation.

Dear Cyndyluuuu888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru