LolaJack Casino - A conta do jogador foi encerrada.

Hi, I requested a withdrawal from this casino on July 23rd, and on August 4th, my account was closed for no reason, and the withdrawal was reversed. I would like to ask the casino to refund my remaining balance in full.

Salve, ho richiesto un prelievo su questo casino il 23 Luglio e il 4 Agosto mi è stato chiuso il conto senza motivo e mi è stato annullato il prelievo. Vorrei chiedere al casino di restituire il mio saldo residuo per intero.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

1. Have you made any successful withdrawals from this casino before?
2. Have you passed the full KYC verification, or at least submitted any identity documents to this casino for the KYC process?
3. What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
4. Did you accumulate your winnings with or without a bonus?
5. Have you contacted customer support to ask about the reason why your account was closed and your withdrawal reversed? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika