Lucky Tiger Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello i requested a withdrawal in lucky tiger casino in July 2th 2000usd and today i see in email that 2000usd they rejected and send only 300usd and im very surprise whyy they send only 300usd when i request a withdrawal 2000usd and this is limit to send 2000usd and not 300usd and they said me we can send payments into multiple installments so they dont want to send full amount of 2000usd but they are sending 300usd in installments this is very very unfair i really need help for that because look i waiting for 7 days for my withdrawal and they just sent 300usd this is crazy so i have in my balance 2223usd so for that i need to wait for 50-60 days to receive my full amount if they are going to make only 300USD withdrawal...so i dont know why they have 2000usd limit but they are sending only 300usd???? i need help for that i need to receive my money full and i never use that casino anymore

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

@DOMENIKA ITS NOT FOR DELAY BUT THEY DID NOT SEND ME FULL AMOUNT OF WITHDRAWAL BUT JUST ONLY 300usd i request 2000usd they approved only 300usd!!!!

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please let me know if you contacted the casino and asked why they only sent you $300? Was it explained to you as a daily or weekly limit? If yes, please send me a screenshot or copy of that communication. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Also, have you already requested additional withdrawals for the remaining balance?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello yes my account its full verified and i do not use any bonuses...but they said we have in terms and conditions we reserve to pay in 20.17. All withdrawals at Lucky Tiger Casino are limited to $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. The withdrawal limits can be adjusted by the Casino according to the Customer’s VIP level. Please contact our Customer Support department for further information..the agent said that..and yes today they approved 300$ to my btc wallet address but i do not see still transaction in bitcoin they approved but still nothing as i know bitcoin its instantly after they send it...

Dear player, just to make sure I fully understand your situation:

Am I right in understanding that the casino is respecting the weekly withdrawal limit stated in their Terms & Conditions, but they are simply splitting the amount into smaller transactions instead of sending the full $2,000 in one payment?

Also, could you please confirm how much money you have received so far?

I have not received any emails from you.

yes right i requested 2000$ but they just send me 300$ in Bitcoin and that 1700$ returned to my balance so for just one withdrawal i need to wait 7 days..so for that 2000$ i need to wait 2 months or more to receive this is unacceptble....

Dear player, just to better understand the situation — could you please check if the casino allows multiple pending withdrawals at the same time? If that’s possible, it might help speed up the process so you don’t have to wait so long to receive the full amount.

no they are allowed just one withdrawal but i do not understand why they send only 300$ when i requsted 2000$ that amount its very low 300$

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Lachlan12,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lucky Tiger Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana

We’ve reopened this complaint at the request of Lucky Tiger Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

Thanks for your query, and sorry for the delayed response!

As we have checked, here’s a summary of the situation:

On July 2, the player won $2,000.

On July 7, we received a fraud notification concerning this user. The issue was resolved thanks to cooperation.

On July 9, we paid the first installment of $300 as per our installments policy.

However, after that, the customer expressed disappointment, and we tried our best to handle the situation. Despite receiving an additional chargeback linked to the customer's account on July 11, we managed to resolve this again and decided to pay the remaining $1,700 on July 22.

Furthermore, we also paid the next winnings in full - $855 - on July 31.

We went out of our way to accommodate the customer. Even though disputing deposits is a serious violation of our TC, we chose not to disqualify the balance and paid out the winnings in full.

We apologize for any misunderstanding that may have occurred and hope that we can now consider the issue resolved.

Kind regards,

Lucky Tiger Casino team

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lachlan12,

can we consider the complaint now to be resolved?

Dear Lachlan12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru