LuckyHills Casino - As apostas do jogador foram removidas sem resolução.

I place my bets on live games provider is pragmatic my bets I place got removed by them at the being of the round my chips on my main bets are removed for some reason at the end of thr round I was charged for it when my bets was removed and its a technical issues they claim its not my platform luckyhills isn't support me through this matter they keep say there no technical issues there is how csn pragmatic plays removed my bets which is not visible at the start of the round and to the end of the round I didnt see my chips at all and when rounds was completed I was charged it happen 8 times all on the mains bets the baccarat only main bets I need help to getting these bets back my platforms which im a VIP at doesnt help or support my claim they keep telling me bets are accepted my bets was not accepted i got proof it was not accepted from thr start of the rounds and got charged at the end

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyHills Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Would you be able to provide evidence of any funds being unfairly lost in the amount you set as the disputed value?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AloneInAus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas