Ludios Casino - A desistência do jogador foi adiada.

Hello. I want to submit a complaint regarding Ludios Casino and their inability to pay out my funds. I had a win on Ludios Casino in February 2026 of $5176. I was getting my payouts slowly until mid April and then the payouts stopped. I had multiple Live Chat sessions with them, asking to speed up the process but they only kept telling about different time frames which never were right. Always before I had to contact them asking about withdrawals and then in a couple of days the money would come but after 11th April they stopped paying out promising the money will be processed in a few day but as of now this still hasn't happened. I can only withdraw small chunks from the casino due to their withdrawal limit per transaction policy so now I have $785 pending and $476 still in account waiting to be withdrawn but that's on pause because never paid since April and gave me just empty promises. Please help me solve the issue and get my win. Thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play to accumulate your winnings?
• How has the casino’s customer support explained the delay in processing your payments, considering that you have been unable to withdraw any funds since April?
• How many withdrawal requests are currently pending in your account?
• Could you please send me a screenshot of your transaction history showing the current pending withdrawal requests?
• Are you using the same payment method for all your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

1. I won on a slot "Bikini Paradise".
2. They said there had been delays and that they were very sorry and they usually just gave a random date for withdrawal processing in a couple of days. But as we know that was never the right date.
3. ight now it's only 1 withdrawal pending. But there is more money in account to withdraw.
4. Yes, I use the same method for all my withdrawals.

Dear n2984g

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello n2984g,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ludios Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear n2984g,

According to our information, your $785 withdrawal request was successfully processed. Please confirm this from your end.

Sincerely, the Ludios Casino Team

Dear n2984g,

Could you please confirm whether you have received the payment?

Yes, I received 785 yesterday and requested the rest today. Could you please make sure this is processed as soon as possible?

Hello n2984g,

Just checking in — have you received your funds?

Hello, the $476 withdrawal is still pending since 22nd May.

Hello, I received my last part of the win today. Thank you for helping me out.

Hello n2984g,

We would like to update you that due to Lucia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Lucia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Lucia will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear n2984g,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru