LVbet Casino - Os ganhos do jogador foram confiscados.

Hi

I made there significant profits and one day I had 13361€, few days later casino just deleted all the money from my balance, from 13361€ that I had, only 20€ left in my balance when I deposited there ~2500€...

My winnings have been earned solely through legitimate means through sports betting and casino play, there wasn't any abuse or unfair play from my side.

My account is fully KYC verified and I did not use any bonuses.

LVBET just scammed me for over 13 thousands euros, and when I asked what is up they told me they will let me know by mail however a week already passed and they didn't provide any update.

I can't believe this casino is pure scam and threat their customers in that way...

Dear minfagluy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LVbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your account is currently verified and unlocked? Can you log in, deposit, and play?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas

Do I understand correctly your account is currently verified and unlocked? Can you log in, deposit, and play?

Yes my account is fully verified as you can see, everything requested for KYC is already approved. I can login however I can not play anywhere because functionality is disabled in sportsbook&casino.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Sports betting and various casino games like slots.

Did you achieve your current balance with the help of a bonus?

I did not use any bonuses, only played with own money.

This is the only one correspondence from LVBET after I asked them why they steal all my money from balance by their support contact form. 7 days passed and they never sent any more information anymore.

This is very big amount that they just randomly took from my balance and I'm afraid that they just steal it. My balance weren't acquired in any illegal way, everything was just simply clean betting/play.

Thanks for your reply.

Have you received any explanation from the casino regarding the confiscation of your funds since your last post?

Please let me know.

Hello

No I did not get any explanation or any update since I posted this complain.

Thank you very much, minfagluy, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello minfagluy,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear LVbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear minfagluy,

I am trying to reach the casino internally, outside of this thread, that's why I am setting another timer. I will let you know when I have an update. Your patience is greatly appreciated.

Dear minfalguy,

I am in contact with a casino representative. I will give you an update soon.

Hello

I did not receive any messages from LVbet over the time that I was waiting for reply in that complain.

After checking my skrill I see that they sent me 2440€ which is not even full amount that I deposited to their service.

This accusation is very strange to me because I only gamble alone and do not share with anyone that is my hobby.

Very shady behavior on their part, that after winning a significant amount of money they confiscated everything, closed account and even stole part of my deposit and all this without any email with justification.

I don't understand that due deposit patterns and betting same events as other users might be reason to scam player for over 10000€, if there would be any abuse from my side or provider voided these bets due some error I would understand but they just literally canceled all the winnings that were obtained in normal way.

I can't be responsible for other people I don't know depositing funds at the same time or playing the same games. This can't be a real reason not to pay the winnings...

Is it possible to share the information what exactly patters they mean? However anyway as I stated before I do not participate in any gambling group nor have I committed any fraud in their casino but I'm interested in what their accusations are based on.

I would like to hear their representative in this complain and speak publicly about this because their approach with closing and stealing in complete silence is a bit weird approach.

Dear minfalguy,

I have asked the casino to provide additional evidence and further explanation and also asked them to comment here in the thread. I will keep you updated as soon as I get any relevant info.

Dear minfagluy,

The casino promised to give us some information. I am setting one last timer.

Dear minfagluy,

Please note that we have already sent you an email containing the following important information regarding your account. Please see the details below:

Please read carefully the information below.

During internal checks, we have detected irregular activity and have decided to take appropriate steps. Kindly note, that according to the general terms & conditions you accepted upon creating your gaming account:

11. ACCOUNT CANCELLATION

a. LV BET reserves the right to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason, including, but not limited to:

Any instance when LV BET has cause to believe that a person’s activities on the SITE may be illegal;

Any instance where LV BET may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;

Any instance where one or more transactions on the SITE are judged by LV BET to have been performed in violation of this Agreement.

b. LV BET prohibits player collusion and takes measures to prohibit the use of devices, such as robots, that distort normal gameplay.

c. LV BET reserves the right to terminate events or games, including those that have already commenced, without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.

d. LV BET reserves the right to terminate an Account and retain all the remaining funds in the Account where LV BET has reasonable belief that a player committed/attempted to commit/was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party players or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve, inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated.

e. LV BET reserves the right to terminate an account and retain all remaining funds due to irregular play.

Please note that the full amount of the original stakes placed (2440 EURO) was refunded back to your Skrill account.

The full text of the terms and conditions is available here.

Kindly note that your gaming account has been permanently suspended. Our decision in this case is final and conclusive.

Dear minfagluy,

Can you comment on the casino's statement?

Dear minfagluy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

11. a) c) e)

Casino states their rules that are abused to just only not pay huge winnings,

11. b) d)

I did not have any other account in lvbet and my only account got fully verified, also I did not use any kid of prohibited software. For any player collusion accuse I would like to see a valid proof that there is strong evidence against it because I'm sure I was playing there myself without anyone else.

This statement is just a cover to avoid paying my winnings. Lvbet's approach in this case looks like fraud, complete silence for very long perioid, later trying to solve the case quietly without any evidence by avoiding public statements, and finally returning the deposit amount with a partial theft.

My total deposits there were 2,490€, they refunded 2440€ only, so they stole 50€ of my own money and 10,871€ winnings only because I won a high bet.

Dear LVbet Casino,

Could you shed some more light on the, as you say, irregular activity, that resulted in confiscation of the player's winnings? Either let us know here or send me an email at michal.v@casino.guru. I will be looking forward to your reply.

Dear minfagluy,

The €50 was used for slot games, while the remaining balance originated from confiscated winnings.

Accordingly, we have refunded all deposited funds that were used for sportsbook bets.

Dear LVbet Casino,

As I mentioned in my last reply, we need an additional explanation to better understand the issue. Please, share all the details you can about what exactly made you close the player's account together with voiding his winnings.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Michal,

An email with additional information has been sent to you.

Thanks,

LV BET.

Dear LVbet Casino,

I apologize for my delayed reply, I have replied to your email.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear minfalguy,

Unfortunately, I don't have good news for you. Since it was established that only 50 euros from your deposit were used on slots, and the rest was used in sports betting, we will not be able to help you. Please understand that if you placed bets on sports betting and your account has been blocked, the casino possibly detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.