Mafia Casino - O jogador ainda não recebeu os seus prémios.

Hello.

I live in Germany, so I don't understand why it's showing Puerto Rico here.

That's just a heads-up.

So, I played with a bonus and successfully used it up.

€360 are available via crypto ETH.

Support said 3 working days, which I personally find far too long for a crypto payout.

They keep saying the same thing: I shouldn't worry, it's delayed, they apologize, etc. ... just like always in casinos like that.

I wrote to them both in the chat and by email, saying that they themselves are violating their terms and conditions, as they explicitly state that payout requests will be processed by the finance department within 3 working days.

Today is day 4 and I'm being told that the finance department is overloaded.

Sorry, but that's not my problem.

Especially since the department works from 6am to 5pm, Monday to Friday.

Hallo.

ich wohne in Deutschland warum er hier das Land Puerto Rico anzeigt ist mir gerade nicht schlüssig.

Das eben vorab.

Also, ich habe mit einem Bonus gespielt und den erfolgreich umgesetzt.

360€ sind offen über Krypto ETH.

Der Support sagte 3 Werktage, was ich persönlich für eine Auszahlung in Krypto viel zu lange finde.

Sie sagen auch immer wieder das gleiche, ich soll mir keine Sorgen machen, es verzögert sich, sie entschuldigen sich. usw… also wie immer in solchen Casinos.

Ich habe sowohl im Chat als auch per Mail geschrieben und gesagt das sie selbst gegen ihre Agbs verstoßen da sie dort explizit drin stehen haben, Auszahlungsanträge werden innerhalb 3 Werktagen von der Finanzabteilung bearbeitet.

Heute ist Tag 4 und ich werde vertröstet das die Finanzabteilung überlastet ist.

So sorry, das ist aber nicht mein Problem.

Zumal die Abteilung von 6-17 Uhr arbeitet von Mo- Fr.

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Dear Obsessed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Obsessed,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.