Magicianbet Casino - O pedido de bônus do jogador foi negado.

Hello. I would like to file a complaint against this online casino.

After registering, I wanted to play before replenishing my account and took advantage of the 222% bonus promotion.

After making a deposit, I noticed that the bonus was not being activated by many providers. I wrote in the chat to clarify which providers had available wagering requirements.

So I received the answer that the wager can only be played through two providers.

1) This is RIVAL

2) This is Mascot

I wrote to the chat operator that I don’t want to play with such bonus conditions and asked him to decline so that I could play only with real money that I deposited, but I was refused!!!

I believe they had no right to refuse this request, since I had not made a single bet at the time of my request.

In this casino, if you have such a bonus of 222%, the amount of the real balance is blocked and is not separated from the bonus balance; when you start using this promotion, the two balances become one.

I later submitted an appeal by email to the Administration, where they accepted the application for review, but have not yet received a response.

I ask for your intervention in this situation.

These terms of the promotion were not entirely acceptable and I immediately wanted to refuse this bonus before placing any bets.

I demand that they return the deposit amount to the balance without taking into account the bonus funds.

Здравствуйте. Хочу обратиться с жалобой на данное онлайн казино.

После регистрации захотел сыграть перед пополнением счёта воспользовался акцией бонус 222%

После внесённого депозита я увидел что бонус не запускается во многих провайдерах, написал в чат для уточнения в каких провайдерах доступный Отыйгрыш вайджера.

Так вот получил ответ, что вейджер можно отыгрывать только в 2 провайдерах.

1) это RIVAL

2) это Mascot

Я написал оператору чата что с такими условиями на бонус я играть не хочу и попросил его отклонить что бы я мог играть только на реальные средства те что я внёс депозитом, однако я получил отказ!!!

Я считаю они не имели право отказать в данной просьбе ведь я не совершил не одной ставки на момент обращения.

В данном казино при наличии такого бонуса 222% сумма реального баланса блокируется и не находится отдельно от бонусного баланса при начинании использования такой акции два баланса становятся в один.

Я подал позже обращение электронным письмом в Администрацию там заявку приняли на росмотрение однако ответ ещё не поступил.

Прошу вашего вмешательства в данную ситуацию.

Данные условия акции были не совсем приемливы и я сразу хотел отказаться от такого бонуса до момента совершения ставок.

Я от них требую вернуть сумму депозита на баланс без учёта бонусных средств.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magicianbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila