Maximalbet Casino - A desistência do jogador foi severamente atrasada.

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I am requesting your urgent help regarding a severely delayed withdrawal at Maximal Bet Casino (operating under domains maximalbet2.com / maximalbet9.com).

I currently have a pending withdrawal request for €500.00 submitted on June 2nd, 2026 (Transaction ID: 265193) which has been stuck in "in progress" status for over 45 days. Prior to this, my withdrawal request from May 25th, 2026 (Transaction ID: 258497) was canceled by the casino under the excuse of "security and fraud protection" to keep my funds safe.

However, after forcing me to submit the new withdrawal request on June 2nd, they have completely stalled the payment. My account is fully verified. Whenever I contact live chat support, the agents (such as agent Sonya) use repetitive stalling scripts, stating that "the funds are safe" and blaming the "financial department" for the delay. They even gave conflicting information, claiming the amount was in British Pounds (£) when my account currency is clearly Euros (€).

Furthermore, their official support email (support@maximalbet.com) is completely broken and returning a "554 5.7.1 Relay access denied" error, meaning they have shut down their communication channels to avoid players. The platform has also hidden my past transaction history from my profile dashboard.

I have attached clear screenshots of the pending transaction, the canceled transaction, the live chat transcripts, and the email delivery failure notice proving they are intentionally withholding my money and blocking contact. Please help me recover my €500. Thank you.

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Dear Chris45,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Have you accumulated your winnings with the help of a bonus?
• Is the support reachable via the live chat?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hi Tomas, thank you so much for your help. Here are my answers to your questions: Yes, I played with a bonus, but I fully met the wagering requirements. I achieved a turnover (rollover) of almost €10,000, and €500 remained from the winnings. My player account is already fully verified. Regarding support: Yes, the live chat is still accessible to me. I'm attaching two screenshots: one from my chat with support (Chloe), where they kept putting me off, and one directly from my profile, which clearly shows that my account has the status "Verification passed".

Hallo Tomas, vielen Dank für deine Hilfe. Hier sind meine Antworten auf deine Fragen:Ja, ich habe mit einem Bonus gespielt, aber ich habe die Umsatzbedingungen komplett erfüllt. Ich habe einen Umsatz (Rollover) von fast 10.000 Euro erzielt, und von den Gewinnen sind am Ende die 500 Euro übrig geblieben. Mein Spielerkonto ist bereits vollständig verifiziert.Was den Support betrifft: Ja, der Live-Chat ist für mich noch erreichbar. Ich füge zwei Screenshots bei: einen von meinem Chat mit dem Support (Chloe), wo sie mich vertrösten, und einen direkt aus meinem Profil, der eindeutig zeigt, dass mein Konto den Status "Verification passed hat

Dear Chris45,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Dear Chris45

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Maximalbet Casino to join this discussion and provide their comments regarding the matter.

Dear Maximalbet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Munya Shumba