Meridianbet Casino PE - O jogador acredita que o seu pagamento foi atrasado.

I received a message promoting a recharge of S/ 20.00 and with 20 free games in a game called Helli for a value of 0.50, being the game with very good power and profit to the games they offered, I made the recharge, saying the promotion that would be delivered on the second day of the recharge, recharge date Saturday May 31, on the second day seeing that said promotion did not arrive I connected with their customer service and they told me to make my claim, fill out the complaints book, on the 2nd day when I saw that I did not receive any notification I connected again with their attention telling me that my order had already been registered and that on June 3 I would have my free games that I should not claim anymore because they took almost 5 hours online to answer, they resolved by staying with me to arm myself and notify me on June 3, on the second day already June 3 when they saw that none arrived notification or response I contacted customer service again because I had not received the games yet and their response was that they had already been delivered to me on June 2nd with a validity of 3 hours and that if I was not attentive to be all day in the game I could not have received it and had already lost them, without notifying me and they themselves giving me the peace of mind that on June 3rd they would give me the notification to make use of the free games of their promotion, they told me that they did not notify but that I had to be attentive all day on the page on the 2nd but because I was complaining I had not been attentive to the game on June 2nd and that it had already expired because it was only for 3 hours, having indicated to me in the promotion that they would be delivered the next day, June 1st, and then giving me the peace of mind that they would be delivered on June 3rd, they claim that they gave them to me on June 2nd, among the 2:10 pm until 5:00 pm that were valid, which in their promotion rules said they were valid for 24 hours, I asked them to enter and I saw that they did not notify me anywhere of the delivery, they claim that they did but there is no notification and which I cannot have deleted either since their page system does not allow me to delete past casino notifications, cutting off communication and deleting the entire history of my online claim from June 2, where they themselves assure me that my claim would be addressed on June 3. Conclusion: they did not notify me, there was no delivery message that I also requested from them and they did not give me any response, leaving me as a complaint in oblivion and the discomfort that they generate in making a claim almost the entire afternoon and then seeing myself scammed with this casino without giving me an answer or showing me the shipment of my games, they do not have any file of my delivery but they say that it is my fault for complaining, I did not realize that they had already given them to me at the time I made my claim, that is, they scammed me for complaining.

me llego un mensaje promocionando una recarga de S/ 20.00 y con 20 juegos gratis en un juego llamdo Helli por un valor de 0.50, siendo el juego con muy buena potencia e ganacia a los juegos que ofrecian, hice la recarga, diciendo la prmocion que seria entregada al segundo dia de la recarga, fecha de la recarga sabado 31 de mayo, al segundo al ver que no llegaba dicha promocion conecte con su atencion al cliente y me dijeron que haga mi reclamo , llene el libro de reclamaciones, el dia 02 al ver que no me llegaba ninguna notificacion conecte otra vez con su atencion diciendome ellos que ya se habia registrado mi pedido y que el dia 03 de Junio tenria mis juegos gratis que ya no reclamara porque se demoraron en contesra casi 5 horas en linea, resolvieron quedando conmigo arme y notifcarme el dia 03 de Junio, al segundoa dia ya 03 e junio al ver que no llegaba ninguna notificacion ni respuesta me contacte contacte nuevmente con atencion al cliente por que no recibio aun los juegos y su respuesta fue que ya me lo hbian entregado el dia 02 de junio con una valididez de 3 horas y que si no estaba atento estar todo el dia en el juego no poia haberlo recibido y ya los habia perdido, sin haberme notficado y ellos mismosdandome la tranquilidad que el dia 03 de junio me entregarian en la notificacion para hacr uso de los juegos gratis de su prmocion, me dijeron que no notificaron pero que debia estar atto todo el dia en la pagina el dia 02 pero por estar reclamando no habia estado atento al juego el dia 02 de junio y que ya se habia vencido porque solo eran 3 horas, habiendome indicado en la promcion que serian entregadas al dia siguiente 01 de junio, y depues danome la tranquilidad que serian entregados el 03 de junio aducen que me los dieron el dia 02 de junio, entre las 2:10 de la tarde hasta las 5:00 pm que tenian validez, lo cual en sus reglas de prmocion decia que tenian validez 24 horas, les pedi que ingresaran y vierna que no me notifcacon en ningun lado de la entrega ellos aducen que si pero no hay ninguna notificacion y la cual yo tampoco puedo haber borrado pueto que su sistema de pagina no me deja a mi borrar notficcion del casino pasadas, cortandome la comunicacion y borrando todo el historial de mi reclamo en linea del dia 02 de junio donde ellos mismo me seguran que mi reclmo seria atendio mis problema el dia 03 de junio. Conclusion: no me notificaron, no hubo mensaje de la entrega que tambien a ellos se los solicite y no me dieron ninguna respuesta quedanose como queja en el olvido y la incomodidad que generan en hacer un reclamo casi toda la tarde y depues verme estafado con este casino sin darme respuesta ni mostrarme el envio de mis juegos no tiene ningun archivo de mi entrega pero ellos dicen que es mi culpa por estar reclamndo no me di cuenta que ya me olos habian dado en el momento que realizaba mi reclamo, osea por reclamar me estafaron.

Dear elwiszael,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear elwiszael, please allow me to ask you a few questions, so I can understand the whole situation completely.

How exactly did you activate the bonus offer? Did you click on a promotion banner, enter a code, or follow a specific set of steps?

Can you forward or upload a copy of the original bonus offer and its terms & conditions (or a screenshot if available)?

Could you please share your communication with the casino regarding the bonus? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

How exactly did you activate the bonus offer?

Through the promotion page of the day dated: May 31, 2025

Did you click on a promotional banner, enter a code, or follow a specific step?

If you entered through the banner that was on your Meridianbet company page

Can you forward or upload a copy of the original bonus offer and its terms and conditions (or a screenshot if available)?

When I asked them to verify the notification they sent, they said they didn't have it because they never sent anything. It was pure lies. They erased my entire online claim history, blocking me from continuing to file my claim.

Attach:

Thank you in advance for your help...

¿Cómo activaste exactamente la oferta de bonificación?

A través de la página de promoción del día con fecha: 31 de mayo del 2025

¿Hiciste clic en un banner promocional, ingresaste un código o seguiste algún paso específico?

Si entre a través del banner que se encontraba en su página de la empresa Meridianbet

¿Puedes reenviar o cargar una copia de la oferta de bonificación original y sus términos y condiciones (o una captura de pantalla si está disponible)?

Al momento que les pedí que me comprobarán el envío de la notificación que no la tienen porque nunca enviaron nada era puras mentiras, me borraron todo el historial del reclamo en línea que me encontraba haciendo viéndome bloqueado para seguir realizando mi reclamo.

Adjunto:

Agradezco de antemano su ayuda...

Dear elwiszael, kindly provide a screenshot of your casino account notifications from May 31, 2025, onwards (the date you made your deposit). Also, please let me know the exact time when the deposit was made, as this will help us cross-check it with the timing of the promotion.

Additionally, could you please confirm whether you checked the game directly after making the deposit to see if the free spins were available there? In some cases, free games are added straight into the game without a separate notification, so it's important to know whether you checked that.

You can upload the screenshot here or send everything to my email at dominika.l@casino.guru.

The same casino deleted its promotion on the second day. If they say they don't have an image of their May 31, 2025 promotion, how do they think I'm going to get it? If they don't have it, giving them dates, it's worse for me, since I'm just a user.

El mismo casino borro su promoción al segundo día si ellos dicen no tener imagen de su promoción del 31/05/2025, como creen que yo voy a obtenerlas, si ellos no lo tienen dándoles fechas peor yo que soy un simple usuario.

Dear elwiszael, please kindly understand that players are responsible for tracking the terms and conditions of promotions they participate in, including expiry times, bonus eligibility, and activation requirements. While it is certainly unfortunate that you were misinformed or not notified properly, the casino's terms clearly stated that the free games had a limited validity period, and once they expired, they could no longer be retrieved.

We acknowledge your concern about the missing notification and the lack of clarity from the casino’s support team. Unfortunately, since no concrete evidence of the promotion delivery failure or a technical issue on the part of the casino has been presented, and because the promotion did expire within the stated timeframe, we are unable to hold the casino liable in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.