Millioner Casino - O depósito do jogador foi confiscado pelo cassino.

On 30 July 2026, I made a €250 transaction through my bank account for the sole purpose of depositing the funds into my Millionaire Casino account. The transaction was successfully debited from my bank account, but the €250 was never credited to my casino balance and has never been returned to me.

The transaction reference is 142234093570:MSC.372156095188.3764517782658084222.

I immediately contacted Millionaire Casino and reported the issue. For more than 10 days, I have repeatedly contacted the casino and requested that they investigate the missing funds and arrange their return. Instead of providing a solution, I have repeatedly received essentially the same generic response that they are "in discussions with the payment provider". No concrete timeframe for the return of my money has ever been provided.

I also made my own efforts to identify and contact the payment provider involved. I contacted The Safe Company, which confirmed that I was not their customer and that they were not the entity responsible for the matter. I subsequently contacted Neowintech, which requested my CVL number and registered email address in order to investigate the transaction. Despite my efforts to resolve the matter, Millionaire Casino has not provided me with a satisfactory solution or ensured that my €250 are returned.

The situation has now become even more serious. After I repeatedly and firmly requested the return of my €250, Millionaire Casino restricted my account and prevented me from making further deposits. I was also informed by their customer support that the casino no longer provides services to me.

I have no objection whatsoever to Millionaire Casino deciding to terminate its relationship with me or to prevent me from playing on its platform. That is entirely their decision. However, terminating or restricting my account does not give the casino any right to retain my €250.

My money was debited from my bank account on 30 July 2026, it was intended for Millionaire Casino, it was never credited to my casino account, and it has still not been returned to me. I therefore consider the continued retention of these funds unacceptable and, in the circumstances, unlawful.

I am not asking to have my casino account reopened, nor am I asking to continue playing. I have no problem whatsoever with the casino's decision to exclude me from its platform. My only demand is the immediate return of the €250 that belong to me.

I am submitting this complaint because, despite numerous attempts to resolve the matter directly with Millionaire Casino, the casino has failed to provide a clear solution, a concrete timeframe, or the return of my funds.

I respectfully ask Guru Casino to review the evidence and assist me in obtaining the full refund of €250. This is the only resolution I am seeking.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Millionaire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits or payouts using the same or a different payment method in this online casino?
• Was this an isolated case of the transaction not being processed in a timely manner?
• Have you saved screenshots from your player's account showing the transaction in the casino's records? Would you be able to share them with me as evidence?
• Could you please share with me your communication with the casino regarding the deposit not being credited? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas,

Thank you very much for your prompt response and for taking on the investigation of my case. I will try to provide you with all the information and data needed, so that you have the most complete picture possible.

Regarding my past deposits and withdrawals, I have used the available payment methods at Millionaire Casino successfully in the past. I also have several screenshots from my casino account, which show the history of previous successful deposits and withdrawals, which I can provide as evidence.

This was the first incident of this kind I had encountered with Millionaire Casino. As a level 4 VIP customer and having had a positive experience with the casino up until then, I initially thought that the issue would be resolved within a short time and that the €250 would be returned to my account. For this reason, I was patient and gave the casino the necessary time to investigate and resolve the issue directly, without immediately proceeding with an official complaint.

During this period, however, something happened that I consider particularly important for the assessment of the case. Without having received any prior warning or clear explanation, I found that my account had been restricted and I was no longer allowed to make deposits at the casino. I have relevant screenshots, which I will provide as evidence. This happened while I was still waiting in good faith for the resolution of the €250 issue.

Regarding this specific transaction, I have details and screenshots of the transaction and the status that appeared in my account. I also have a bank document that proves that the amount of €250 was debited from my bank account. I will send them to you so that you can review them and compare them with the details in my casino account.

Regarding my communication with Millionaire Casino, I can also forward you all the relevant correspondence I had with them regarding this specific issue. I consider this communication to be particularly important, as it shows the development of the case and the fact that the casino was aware of the problem and was investigating it.

I would like to clarify that from the very beginning I tried to resolve the issue directly with the casino and showed considerable patience, as I believed that it was a technical or procedural issue that would be fixed. I had no reason, given my previous experience as a customer, to believe that the issue would not be resolved.

For this reason, I believe that the bank transaction details, my casino account details, the relevant screenshots and our communication will give you a clear and complete picture of what happened. I will send you all the available evidence so that you can examine the case based on the real facts.

Thank you in advance for your time and assistance in investigating the case. I hope that, based on the information I will provide, you will be able to help find a fair solution and return the €250.

Γεια σου Τόμας,

Σε ευχαριστώ πολύ για την άμεση ανταπόκριση και για την ανάληψη της διερεύνησης της υπόθεσής μου. Θα προσπαθήσω να σου δώσω όλες τις πληροφορίες και τα στοιχεία που χρειάζονται, ώστε να έχεις όσο το δυνατόν πιο ολοκληρωμένη εικόνα.

Όσον αφορά τις προηγούμενες καταθέσεις και αναλήψεις μου, έχω χρησιμοποιήσει στο παρελθόν τις διαθέσιμες μεθόδους πληρωμής στο Millionaire Casino με επιτυχία. Διαθέτω επίσης αρκετά στιγμιότυπα οθόνης από τον λογαριασμό μου στο καζίνο, τα οποία δείχνουν το ιστορικό προηγούμενων επιτυχημένων καταθέσεων και αναλήψεων και μπορώ να τα προσκομίσω ως αποδεικτικά στοιχεία.

Αυτό ήταν το πρώτο περιστατικό αυτού του είδους που αντιμετώπισα με το Millionaire Casino. Ως VIP πελάτης επιπέδου 4 και έχοντας μέχρι τότε θετική εμπειρία με το καζίνο, θεώρησα αρχικά ότι το ζήτημα θα επιλυόταν μέσα σε σύντομο χρονικό διάστημα και ότι τα €250 θα επέστρεφαν στον λογαριασμό μου. Για τον λόγο αυτό, έδειξα υπομονή και έδωσα στο καζίνο τον απαραίτητο χρόνο να διερευνήσει και να επιλύσει το πρόβλημα απευθείας, χωρίς να προχωρήσω άμεσα σε επίσημη καταγγελία.

Κατά τη διάρκεια αυτής της περιόδου, ωστόσο, συνέβη κάτι που θεωρώ ιδιαίτερα σημαντικό για την αξιολόγηση της υπόθεσης. Χωρίς να έχω προηγουμένως λάβει οποιαδήποτε προειδοποίηση ή σαφή εξήγηση, διαπίστωσα ότι ο λογαριασμός μου είχε περιοριστεί και δεν μου επιτρεπόταν πλέον να πραγματοποιώ καταθέσεις στο καζίνο. Διαθέτω σχετικά στιγμιότυπα οθόνης, τα οποία θα προσκομίσω ως αποδεικτικά στοιχεία. Το γεγονός αυτό συνέβη ενώ εγώ εξακολουθούσα να περιμένω καλόπιστα την επίλυση του προβλήματος με τα €250.

Όσον αφορά τη συγκεκριμένη συναλλαγή, διαθέτω στοιχεία και στιγμιότυπα οθόνης που αφορούν τη συναλλαγή και την κατάσταση που εμφανιζόταν στον λογαριασμό μου. Παράλληλα, διαθέτω και τραπεζικό έγγραφο που αποδεικνύει ότι το ποσό των €250 χρεώθηκε από τον τραπεζικό μου λογαριασμό. Θα σου τα αποστείλω ώστε να μπορέσεις να τα εξετάσεις και να τα συγκρίνεις με τα στοιχεία που υπάρχουν στον λογαριασμό μου στο καζίνο.

Όσον αφορά την επικοινωνία μου με το Millionaire Casino, μπορώ επίσης να σου προωθήσω όλη τη σχετική αλληλογραφία που είχα μαζί τους σχετικά με το συγκεκριμένο ζήτημα. Θεωρώ ότι αυτή η επικοινωνία είναι ιδιαίτερα σημαντική, καθώς δείχνει την εξέλιξη της υπόθεσης και το γεγονός ότι το καζίνο είχε ενημερωθεί για το πρόβλημα και το διερευνούσε.

Θέλω να διευκρινίσω ότι από την πρώτη στιγμή προσπάθησα να επιλύσω το ζήτημα απευθείας με το καζίνο και έδειξα σημαντική υπομονή, καθώς πίστευα ότι επρόκειτο για ένα τεχνικό ή διαδικαστικό πρόβλημα που θα διορθωνόταν. Δεν είχα κανέναν λόγο, δεδομένης της προηγούμενης εμπειρίας μου ως πελάτης, να πιστεύω ότι το ζήτημα δεν θα επιλυόταν.

Για αυτόν τον λόγο, θεωρώ ότι τα στοιχεία της τραπεζικής συναλλαγής, τα στοιχεία του λογαριασμού μου στο καζίνο, τα σχετικά screenshots και η μεταξύ μας επικοινωνία θα σου δώσουν μια σαφή και ολοκληρωμένη εικόνα για το τι συνέβη. Θα σου αποστείλω όλα τα διαθέσιμα αποδεικτικά στοιχεία, ώστε να μπορέσεις να εξετάσεις την υπόθεση με βάση τα πραγματικά δεδομένα.

Σε ευχαριστώ εκ των προτέρων για τον χρόνο σου και για τη βοήθειά σου στη διερεύνηση της υπόθεσης. Ελπίζω ότι, με βάση τα στοιχεία που θα σου προσκομίσω, θα μπορέσεις να βοηθήσεις ώστε να βρεθεί μια δίκαιη λύση και να επιστραφεί το ποσό των €250.

Thomas, I have just sent you all the available evidence regarding my case to your email, including screenshots, bank receipts proving the transfer of €250, screenshots from my casino account showing the history of previous deposits and withdrawals, as well as my relevant communication with Millionaire Casino.

This communication also includes the casino's responses, which for days assured me that the Finance Department was in contact with the payment provider with the aim of resolving the problem and returning the €250. Despite these repeated assurances, the amount has not been refunded to me to date.

Furthermore, I have sent you the relevant screenshots which show that, while I was waiting and cooperating with the casino with the expectation that the issue would be resolved, my account was suddenly restricted, without prior warning and without being given a clear reason, as a result of which I can no longer make deposits. The timing of this restriction, after my persistent communication regarding the return of the €250, raises reasonable questions for me, which I consider important to examine in the context of the investigation of the case.

I hope that all of the material I sent you will help you have a complete picture of the case and be able to investigate it based on the real evidence.

Τόμας, μόλις σου απέστειλα στο email σου όλα τα διαθέσιμα αποδεικτικά στοιχεία σχετικά με την υπόθεσή μου, συμπεριλαμβανομένων των screenshots, των τραπεζικών αποδείξεων που αποδεικνύουν τη μεταφορά των €250, των screenshots από τον λογαριασμό μου στο καζίνο που δείχνουν το ιστορικό προηγούμενων καταθέσεων και αναλήψεων, καθώς και της σχετικής επικοινωνίας μου με το Millionaire Casino.

Στην επικοινωνία αυτή περιλαμβάνονται και οι απαντήσεις του καζίνο, το οποίο επί ημέρες με διαβεβαίωνε ότι το Οικονομικό Τμήμα βρισκόταν σε επικοινωνία με τον πάροχο πληρωμών με σκοπό την επίλυση του προβλήματος και την επιστροφή των €250. Παρά τις επανειλημμένες αυτές διαβεβαιώσεις, το ποσό δεν μου έχει επιστραφεί μέχρι σήμερα.

Επιπλέον, σου έχω αποστείλει τα σχετικά screenshots που δείχνουν ότι, ενώ εγώ περίμενα και συνεργαζόμουν με το καζίνο με την προσδοκία ότι το ζήτημα θα επιλυθεί, ο λογαριασμός μου ξαφνικά περιορίστηκε, χωρίς προηγούμενη προειδοποίηση και χωρίς να μου δοθεί σαφής λόγος, με αποτέλεσμα να μην μπορώ πλέον να πραγματοποιώ καταθέσεις. Η χρονική συγκυρία αυτού του περιορισμού, μετά την επίμονη επικοινωνία μου σχετικά με την επιστροφή των €250, μου δημιουργεί εύλογα ερωτήματα, τα οποία θεωρώ σημαντικό να εξεταστούν στο πλαίσιο της διερεύνησης της υπόθεσης.

Ελπίζω ότι το σύνολο του υλικού που σου έστειλα θα σε βοηθήσει να έχεις μια πλήρη εικόνα της υπόθεσης και να μπορέσεις να τη διερευνήσεις με βάση τα πραγματικά στοιχεία.

Dear geo74,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear geo74,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Millioner Casino to join this conversation and assist in addressing the complaint.

Dear Millioner Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear geo74,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru