Millioner Casino - O levantamento dos prémios dos jogadores está atrasado.

Good morning,

I wish to file a complaint against the "Millionaire" casino.

I made a withdrawal request for $740 on May 21st. The casino stated a processing time of 3 days, but to date, the payment is still pending.

I used a bonus, but it was fully completed according to the site's terms and conditions. Furthermore, I wasn't asked to verify my identity, which makes this delay unjustified.

I have contacted support several times. Although they respond, their answers are always the same and offer no concrete solution or clear payment timeframe.

I believe I have met all the conditions and I request the immediate processing of my withdrawal.

I can provide all the necessary evidence (screenshots of the withdrawal, history, exchanges with support).

Thank you for your help in resolving this issue.

Sincerely

Bonjour,

Je souhaite déposer une plainte contre le casino "Millionnaire".

J’ai effectué une demande de retrait d’un montant de 740 $ le 21 Mai. Le délai annoncé par le casino était de 3 jours, mais à ce jour, le paiement est toujours en attente.

J’ai utilisé un bonus, mais celui-ci a été entièrement complété conformément aux conditions du site. De plus, aucune vérification d’identité ne m’a été demandée, ce qui rend ce retard injustifié.

J’ai contacté le support à plusieurs reprises. Bien qu’ils répondent, leurs réponses sont toujours identiques et n’apportent aucune solution concrète ni délai clair de paiement.

Je considère avoir respecté toutes les conditions et je demande le traitement immédiat de mon retrait.

Je peux fournir toutes les preuves nécessaires (captures d’écran du retrait, historique, échanges avec le support).

Merci de votre aide pour résoudre ce problème.

Cordialement

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Dear safissbalde,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear safissbalde,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla