Money X Casino - O saque do jogador está atrasado devido a problemas de verificação.

Hello, I saw that there was a 5000₽ free bet at Money-X Casino. I decided to try my luck. I placed a bet, it went through, and when I decided to withdraw, they asked me to make a deposit. I made a deposit, placed a withdrawal, and after about an hour, they asked me to verify my account. I passed the verification process right away. An hour later, the TP rep responded and said that verification was done through third parties, although I did everything myself. Please help!

Здравствуйте увидела что есть фрибет 5000₽ на казино money-x решил попытать удачу,поставила ставку она зашла,решаю выводить попросили сделать депозит, сделала депозит,поставила вывод,прошел +- час кинули верификацию,сразу прошла верификацию,через час мне отвечает тп и говорит верификация сделана с помощью третьих лиц хотя проходила все на себя,прошу помощи !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Olezhka,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason for blocking your account?
• What method did you use to make the withdrawal request? Was it the same payment method you used to deposit into your balance?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.