Mr Green Casino - O saque do jogador está atrasado devido a problemas com o número da conta.

Hello, I've been trying to change my account number since September 1st, 2025. I submitted all the required documents and then received an email from Mr. Green confirming that my details had been changed. I made a deposit and wanted to withdraw my winnings, but unfortunately, the old account number is still not saved. I've contacted customer service countless times to resolve this issue. I'm always told it will take 24 to 48 hours for the change to be processed. Unfortunately, nothing happens. I'm very angry. I'm depositing from the account that Mr. Green claims was verified, but to no avail. If they don't fix this, I'll delete my account because playing is no fun at all.

Hallo, ich versuche seit 01.09.25 meine Kontonummer zu ändern. Habe alle benötigen Dokumente eingereicht, danach eine Mail erhalten von Mr.Green das nun meine Daten geändert wurden. Ich habe danach eingezahlt, wollte meine Gewinne auszahlen lassen aber leider ist immer nicht die alte Kontonummer gespeichert. Mit dem Kundenservice habe ich bereits X-mal versucht das Problem zu lösen. Ich werde immer auf 24 bis 48 Stunden vertröstet bis die Änderung vorgenommen wird. Leider passiert nicht. Ich bin sehr wütend. Ich zahle von dem Konto ein von dem ich es laut Mr. Green verifiziert wurde, aber vergebens. Wenn sie das nicht machen dann würde ich mein Konto löschen, denn das Spielen macht so keinen Spass.

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Dear Aray1988,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Mr Green Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you received any follow-up communication from customer service regarding your withdrawal request?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aray1988,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina