Mr Sloty Casino - A retirada do jogador está atrasada.

On December 9th, 2021, I requested a payout of €500 and there are still €450 in the account, which I cannot have paid out because only one payout request is possible.

But I can't cancel the 500 €. I have asked several times via chat and email. But the answers are always the same. "Too many payments, too few employees, thank you for your patience". I was also confirmed that there are no other issues with my account. It's patched and everything is fine. If I read all the complaints like this, "Mr Sloty" must be publicly advertised as dubious. Because this is clearly SCAM. What else can I do to finally get my winnings?

Ich gabe am 09.12.21 eine Auszahlung von 500€ beauftragt und noch 450 € auf dem Konto stehen, die ich nicht auszuzahlen lassen kann weil nur ein Auszahlungauftrag möglich ist.

Ich kann aber die 500 € nicht stornieren. Ich habe mehrfach per Chat und per Email nachgefragt. Aber es kommen immer die gleichen Antworten. "Zuviel Auszahlungen, zuwenig Mitarbeiter, wir bedanken uns für Ihre Geduld". Es wurde mir auch bestätigt, dass keine weiteren Probleme mit meinem Konto bestehen. Es ist verfieziert und alles in Ordnung. Wenn ich die ganzen Beschwerden so lese, muss "Mr Sloty" öffentlich als unseriös ausgeschrieben werden. Denn das ist eindeutig BETRUG. Was kann ich noch unternehmen um endlich meine Gewinne zubekommen?

Hello Artep55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Was it your first ever request in the casino? Is your account fully verified? Did you use any bonus to accumulate your balance?

Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account. Of course this applies only if you are already verified.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Thank you Artep55 for all the information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck resolving it.

Hello Artep55!

From now on, I iwll take care of your complaint. I would like to invite representatives of Mr Sloty Casino into this complaint in order to help us successfully resolve the issue.

Okay thanks

Okay, Danke

I asked again today when my payment will be made. The answer was again: It is in progress and may take a few more days. I asked about a cancellation and then got my entire winnings paid out. Now I'm curious if that works

Ich habe heute mal wieder nachgefragt wann meine Auszahlung erfolgt. Die Antwort warwieder: Es ist in Bearbeitung und kann noch ein paar Tage dauern. Ich habe wegen einer Stornierung nachgefragt um dann meinen gesamten Gewinn ausbezahlt zu bekommen. Nun bin ich mal gespannt ob das klappt

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

But that's cheating. But she didn't want to answer should I write my 1000 € to the wind? Is there no other way to collect the money?

Aber das ist doch Betrug,. Nur wollte die nicht antworten soll ich meine 1000 € in den Wind schreiben? Gibt es keinen anderen Weg das Geld einzuklagen?

I got my 500€ paid out today.

Ich habe heute meine 500€ ausbezahlt bekommen.

Hello Artep55!

Thank you for informing us with the good news. We will now close this complaint as resolved. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.