Mr Sloty Casino - A retirada do jogador foi adiada.

Hello, I have written almost every day and have been waiting for 23 working days for the payout of my winnings of 1200 EUR. I have complied with all the bonus conditions and played on my mobile phone. My account was verified a long time ago and is shown as verified. I always get the same information via the support chat that the payout process is being checked and there is no information on the status of the check. And it always says that it will take between 7 and 21 working days to process. They no longer respond to emails and the payout amount is shown as deducted and cannot be canceled. I have not received an answer to the query about how long I have to wait and what documents they still need. I am asking for a notification or clarification of my payout. I have also been told that they do not cooperate with any government. I think that I will no longer receive the money. The deposits were processed immediately. Urgent help requested.

Greeting

Angela ****

Hallo, Ich habe fast jeden Tag geschrieben und warte seit 23 Arbeitstagen auf die Auszahlung meines erspielten Gewinns von 1200 EUR. Ich habe alle Bonusbedingungen eingehalten und über mein Handy gespielt. Mein Konto wurde bereits seit langem verifiziert und wird als verifiziert angezeigt. Ich bekomme immer die selbe Auskunft über dem Support Chat, dass der Auszahlungsprozess geprüft wird und es keine Information zum Stand der Prüfung gibt. Und es werden immer zwischen 7-21 Arbeitstage zur Bearbeitung angegeben. Auf Mails reagiert man nicht mehr und der Auszahlingabetrag wird als abgezogen angezeigt und ist auch nicht stornierbar. Ich bekomme keine Antwort auf die Anfrage wie lange ich noch warten muss und welche Unterlagen sie noch benötigen. Ich bitte um Anzeige bzw Klärung meiner Auszahlung. Ich habe auch die Quasage bekommen, dass sie nicht mit einer Regierung kooperieren. Ich denke, dass ich das Geld nicht mehr erhalten werde. Die Einzahlungen wurden sofort abgewickelt. Bitte um dringende Hilfe.

Gruss

Angela ****

Dear Colourdaze,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please confirm you completed account verification in the casino?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

The account is verified and confirmed. See screenshots attached.

Das Konto ist verifiziert und bestätigt. Siehe screenshots anbei.

Hello, Mr. SLOTY's support keeps giving the same answers. But I got confirmation that I will be paid out. Maybe that will help.

Hallo, der Support von Mr. SLOTY gibt immer wieder die selben Antworten. Ich habe aber eine Bestätigung bekommen, dass ich ausbezahlt werde. Vielleicht hilft das.

Hello, the terms and conditions say something different, not 21 days.

Hallo, in den AGB's steht es anders geschrieben, keine 21 Tage.

Dear Colourdaze,

Thanks for your reply and provided information.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.