MrPay9 Casino - O pedido de desistência do jogador foi negado.

Hello,

I am submitting a complaint regarding my account with MrPay9.

I deposited and played on the site and accumulated a balance of approximately AUD $5,000. After requesting withdrawal, my payout was not approved in full. Instead, I was informed that I was only eligible for a small rebate of my intial deposit of 50 which I do not consider to be a fair resolution based on my gameplay and deposits.

I have attempted to resolve this directly with the casino support team. However, they have stated that their offer is final and that no further adjustment will be made.

I believe this outcome is unfair and I am requesting a full review of my case, including:

My deposit history

My wagering activity

The application of any bonus or wagering rules used to justify the decision

I am not seeking to escalate emotionally, but I believe the situation has not been resolved fairly and I am asking for an independent review.

I am willing to provide any additional screenshots or account details required.

Kind regards,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mrpay9 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please specify when the incident happened?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So I played with no bonuses at all and. It happened the other day I have screen shots and recordings

I can still access that site but I have again just had Aussie bet do the same thing they paid out 8 or 9 grand them refused to pay out the remaining 31 grand no reason and locked me out of account I'm traumatic

I have all screenshots of proof please help me get a percentage at least back I earnt this fair and square

How long will this possibly take to be resolved please

Hi

Just wondering can I please have a update. On what happens next please thanks so much

Can I please have a update

Thank you for your patience. We currently have hundreds of active complaints, and we strive to reply as soon as possible within the designated time of 7 days.

So far, you shared a screenshot of the casino informing you that the deposit was returned.

• Could you please share with me your communication with the casino where they accuse you of breaking any rules, or explain why the winnings were cut or confiscated? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your reply.

Hello Beliza90,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru