MVIP77 Casino - O jogador ainda não recebeu os seus prémios.

Hello, my complaint is because I entered that casino that gives you 85 pesos on your first registration between the games I played and I think I got up to I don't know how 60,000 pesos, I don't know, I think it's fraud, but when I wanted to continue playing, it wouldn't let me enter the games, so I sent a message to where the customer service is and they told me that I had to deposit 300 pesos so I could withdraw the money and so I could, I could continue playing. Well, the point is that I put them in and then they told me that I had to deposit 400 to be able to serve two and be able to withdraw the point is that I put in the 400, because my intention was to continue playing and I was supposed to withdraw them ret, well it couldn't because I put in the wrong transfer number, and it turned out that I had to deposit 1000 pesos so that I could change the number and I could withdraw the money. The point, I don't know, I feel like I'm being scammed and I told him to return the 1700 to me that I didn't want the money that I had won. Be careful where it says about the free bonus, it only says that you need to be a VIP to be able to make withdrawals, that's all it says. I couldn't upload more photos. Maybe they won't give me my money back, but I think it's fraud and I would like them to make it known somehow so that no more people would enter. I didn't use any kind of email; they didn't ask me to.

hola mi queja es porque ingresé a ese casino que te regala 85 pesos en tu primer registro entre los jugué y creo que llegué hasta no sé cómo 60,000 pesos, no sé, creo que es fraude, pero cuando quise seguir jugándome, no me dejaba entrar a los juegos, entonces mandé mensaje donde está lo del servicio al cliente y me salieron que tenía que depositar 300 pesos para que yo pudiera retirar el dinero y así pude, pudiera seguir jugando bueno el punto es que los puse y después me salieron que tenía que depositar 400 para poder servir dos y poder retirar el punto es que los puse los 400, porque mi intención era seguir jugando y se supone que ya los iba a retirar ret pues no se pudo porque puse el número de transferencia mal, y resultó que tenía que depositar 1000 pesos para que pudiera yo cambiar el número y que me pudiera retirar el dinero el punto no sé, siento que se estafa y le dije que pues me regresara 1700 que yo no quería el dinero que según había ganado que ojo donde dice de del bono regalado, sólo dice que necesita ser VIP uno para poder hacer retiros es todo lo que dice, no pude cargar más fotos, tal vez no me regresen el dinero, pero creo que es fraude y me gustaría que de alguna manera dieran a conocer para que no entraran más personas. No usé ningún tipo de correo, no me lo pedía

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited to is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings—especially when the winnings were generated from a free bonus. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money. Sadly, in such cases, it’s very unlikely that the funds can be recovered.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Hello, don't send any documents! Just my name and phone number for the transfer! 700

,yes I imagined it was fraudulent,

I just wanted to leave the complaint,

Hola ,no envíe ningún documento ! Solo mi nombre y número para la transferencia ! 700

,si me imaginé que era fraudulento ,

solo quería dejar la queja ,

And no, I had never withdrawn, it was the first time I played in that casino.

Y no ,nunca había retirado , era la primera vez que jugaba en ese casino

Dear player, I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos—we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru