MVIP77 Casino - O levantamento dos prémios dos jogadores está atrasado.

They haven't deposited my winnings, I had to make a deposit of 6781, pay taxes and until now it hasn't been reflected. After making the deposit, they tell me that I had to make a deposit of 7620 for the payment to be reflected. I demand my money back. I don't care about anything else. That casino is a scam. I've played in others and nothing like that has ever happened. They always charge the taxes and the remaining balance is reflected.

No me an depositado mi ganancia tuve que hacer un depósito de 6781 pago de impuestos y hasta ahorita no se ve reflejado después de hacer el depósito me dicen que tenía que hacer un depósito de 7620 para que se viera reflejado el pago exigo mi dinero no me importa lo demás es una estafa ese casino eh jugo en otros y nunca había pasado nada así siempre se cobran los impuestos y se me refleja el saldo restante

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited to is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings—especially when the winnings were generated from a free bonus. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money. Sadly, in such cases, it’s very unlikely that the funds can be recovered.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Good evening, I have not sent any identification document to the MVIP77 casino. I deposited over 12 thousand pesos to make my withdrawal and it turns out that I had to deposit another 7620 pesos because they were going to check if I was not laundering money and if not, I would wait five days and they would deposit it. The five days have passed and nothing. I am not a thief. That money is the fruit of my work. What I ask is that they return what I deposited. I do not care about the profits.

Buenas noches no he mandado ningún documento de identidad al casino MVIP77 deposite arriba de 12 mil pesos para hacer mi retiro y resulta que tenía que depositar otros 7620 peso porque iban a checar si no estaba lavando dinero y que si no me espere cinco días y me depositará ya pasaron los cinco días y nada no soy ningún ratero ese dinero es fruto de mi trabajo yo lo que pido es que me devuelvan lo que deposite las ganancias no me importan

Dear player, I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos—we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru