No Limit Bet Casino - Os ganhos do jogador foram confiscados.

Dear CasinoGuru,

I really need help with solving my case with this terrible excuse of a casino. I won a lot of money with a 100% deposit bonus last spring and I have been trying to make a withdrawal since then. I have been trying to verify my account but the casino just ask for more and more weird documents and many times it has felt like I've been stuck in a loop as they ask for the same documents over and over, even though I have sent them before.

I will attach a file with the latest email thread with the casino so you can further understand the problem, but in short they took my winnings and claimed I have breached their terms even though I have done nothing of the sort.

Please get back to me if you have any more questions. The casino has stopped responding to my emails also.

Thanks,

Andreas.

Dear andreaswestby86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with No Limit Bet Casino.

I checked the file you submitted however the text is barely legible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the key information in a format we can review? I apologize for the inconvenience.
• Could you please list which document you provided for verification?
• Which documents you were asked to provide multiple times?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear andreaswestby86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you an email 7 days ago sir. Did you get it?

Thanks for your reply.

I received your email history, however, once again, the text is too small to be legible even if zoomed in.

Kindly submit the information in a form we can review. I apologize for the inconvenience.

Looking forward to your reply.

I sent you an new email that should be readable. Thank you

Thanks for the submitted evidence.

Could you please forward a bank statement in which your deposit to the casino is listed among the transactions to my email at tomas@casino.guru?

Could you please specify separately in the complaint thread when exactly you made the deposit to the casino?

Thanks in advance for your cooperation.

I deposited 10th of May.

Thank you very much, andreaswestby86, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you andreaswestby86 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask No Limit Bet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andreaswestby86, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Thank you!

Dear andreaswestby86, according to the casino representative there was an issue with the documents you have provided for verification. Were the statements you already provided to my colleague the only documents you were requested to provide or were there any other? If so would it be possible to provide me with them for review to my email? (peter.c@casino.guru) Thank you in advance for your cooperation!

Sent to you now

Dear andreaswestby86, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear andreaswestby86, The casino representative has not yet responded to my inquiries. I will give them an additional 7 days to respond otherwise, we will close the complaint as ‘unresolved’ which may negatively affect its rating. Thank you for your patience during this time!

Dear andreaswestby86, would it be possible to provide me with the documents you used for verification again in better quality? While trying to determine the issue the casino representative wasn't able to make out the important information. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear andreaswestby86, thank you for providing me with the requested information. I am in contact with the casino representative and i will keep you informed about any new developments. Thank you for your patience during this time!

Dear andreaswestby86, The casino representative has not yet responded to my inquiries. I will give them an additional 7 days to respond otherwise, we will close the complaint as ‘unresolved’ which may negatively affect its rating. Thank you for your patience during this time!

Dear andreaswestby86, unfortunately, I have not received any news from the casino representative regarding your case. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (https://gamingcommission.ca/interactive-gaming/complaints/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter