Noxino Casino - O jogador acredita que o seu pagamento foi atrasado.

I've been promised a payout for over 10 days. All the necessary documents have been submitted. I keep receiving the same reply via email. In my opinion, the casino is blatantly lying.

Die Auszahlung wird mir seit über 10 Tagen versprochen. Alle Unterlagen wurden eingereicht. Mir wird per E-Mail immer die gleiche Antwort zugesandt. Das Casino luegt in meinen Augen massiv.

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Dear markus8619,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear markus8619,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Four weeks have passed. I'm getting put off every day via email. No money has been paid or received. STAY AWAY FROM NOXINO

Vier Wochen sind Rum. Ich werde jeden Tag per E-Mail vertröstet. Kein Geld bisher gezahlt.oder angekommen. FINGER WEG VON NOXINO

KYC completed. The AIND criminals

KYC ERLEDIGT. DAS AIND VERBRECHER

Four weeks after payment

Vier Wochen nach Auszahlung

Still no money available

Weiterhin kein Geld da

Lies upon lies

Over four weeks

Lügen nach lügen

Über vier Wochen

Dear markus8619, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

KYC completed. No bonus played, everything is fine.

KYC ERLEDIGT. Kein Bonus gespielt , alles in Ordnung

Dear markus8619,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, (lucia.s@casino.guru)). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello markus8619,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.