Noxino Casino - Os ganhos do jogador estão sendo retidos.

My problem is that the casino has decided to withhold my winnings, which were fully wagered, from the welcome bonus. I first played €5 on Wild Card Gang, then €3.60 on Heart of Tiki, and finally €3.50 on Wild Wild West. All necessary screenshots are attached.

Mein Problem liegt darin, dass das Casino sich entschieden hat meine Gewinnen, welche vollständig gewagert wurden, aus dem Wilkommensbonus einzubehalten. Ich habe zu erst 5 Euro Wild Card Gang, dann 3.6 Euro Heart of Tiki und zum Schluss 3.5 Euro Wild Wild West gespielt. Anbei sind alle nötigen Screenshots.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you lost access to your account directly after completing the bonus wagering?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila