OpenBet Casino - A retirada do jogador foi adiada.

I made a withdrawal request with PayPal on October 27th, which was processed on October 28th. It is specified that the credit time depends on the chosen method of fulfillment, and with PayPal, it should be immediate. On October 30th, I still hadn't received any credit, so I asked for an explanation from customer support via message (the only way to contact them). Today, October 31st, the amount I was supposed to withdraw and had been authorized is back in the balance, and I haven’t received any response. I have made a new request.

Ho effettuato una richiesta di prelievo con paypal il giorno 27/10, richiesta elaborata il 28/10. I tempi di accredito è specificato che sono in base alla modalità di evasione prescelta, che con paypal sono immediati. Il giorno 30/10 non avevo ancora ricevuto alcun accredito è ho chiesto spiegazioni all'assistenza via messaggio (unico modo per poterli contattare). Oggi 31/10 la somma che dovevo prelevare ed era stata autorizzata è di nuovo sul saldo e senza che abbia ricevuto risposta. Ho provveduto a fare una nuova richiesta.

Hello nicolacarone,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OpenBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick, thanks for your input.

• My account has been verified since the end of July 2024, when I signed up
• I have played only and exclusively with real money
• The casino wrote to me on 10/31 this is what they wrote

"Paypal has had a service failure for several days, which made it impossible to make the payment.

We have cancelled your withdrawal request.

The amount is available again in your game account.

We apologize for this slowdown and disruption not caused by OpenBet"

Obviously this is not true, PayPal did not have any problems, as I myself used it to send and receive other payments in those days.

I made a new withdrawal request on 10/31, waiting to be processed

Ciao Nick, grazie per il tuo intervento

• Il mio account è verificato da fine luglio 2024, quando mi sono iscritto
• Ho giocato solo ed esclusivamente con soldi veri
• Il casino mi ha scrito il 31/10 questo quello che hanno scritto

"Paypal ha un disservizio da diversi giorni per cui non è stato possibile effettuare il Pagamento.

Abbiamo provveduto ad annullare la tua richiesta di prelievo.

L'importo è nuovamente disponibile nel tuo conto gioco.

Ci scusiamo per questo rallentamento e disservizio non dovuto da OpenBet"

Ovviamente non è vero, paypal non ha avuto alcun disservizio, avendolo io stesso utilizzato per inviare e ricevere altri pagamenti in quei giorni.

Ho fatto una nuova richiesta di prelievo il giorno 31/10, in attesa di essere elaborata

Hello Nicolacarone,

If the funds were returned to your account correctly, there’s no need for concern at this time. Payment processing issues like this can occasionally occur.

As previously advised, please allow up to 14 days for the withdrawal to be processed. In the meantime, do let us know if the funds arrive or if any new issues arise.

I look forward to your update.

Best regards,

Nick

I received my money in my checking account. Problem solved. Thank you

ho ricevuto i miei soldi sul conto corrente. Problema risolto. Grazie

Dear nicolacarone, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru