OtherWorld Casino - A conta do jogador foi encerrada por suposta multiconta.

I registered at this casino on 08/09/2025, when I saw on the forum a promotion with a no deposit 10 euros under the RELOAD10 promotion.

Having played off this bonus, having made a deposit of 15.88499946 USDT. I put the entire amount for withdrawal. The withdrawal was cancelled once with the information that there was a registration bonus on the balance, which was not displayed anywhere. After the support team removed it, I put the funds for withdrawal again. After which, a few hours later, a letter arrived that the account was permanently blocked for multi-account, without any evidence.

I am attaching screenshots of the letter about the deposit and blocking.

Зарегистрировался в данном казино 09.08.2025, как увидел на форуме акцию с бездепозитными 10 евро по акции RELOAD10.

Отыграв данный бонус, сделав депозит в 15.88499946 USDT. Поставил всю сумму на вывод. Вывод 1 раз отменили с той информацией, что на балансе был бонус за регистрацию, который нигде не отображался. После того, как поддержка сняла его, я снова поставил средства на вывод. После чего через несколько часов пришло письмо, что аккаунт навсегда заблокирован за мультиаккаунт, без каких либо доказательств.

Прикладываю скриншоты письма о депозите и блокировке.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Other World Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 
• Have you used any open public Wi-Fi networks to connect to the website (e.g. in a shopping center, cafe, etc)? 
• Have you used a VPN or any proxy server to connect to the website?
• Could you please advise if you have passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear degerfeger2111184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru