Parimatch Casino IN - O jogador acredita que o seu pagamento foi atrasado.

I requested a withdrawal of 900 USDT. The withdrawal got declined and they requested following documents.

1. Document (which was submitted at the time of verification)

2. Selfie holding the pan along with Full name, present date and "For Parimatch" written on paper and submit it.

3. Last 30 days transaction history in pdf format.

Then, I submitted everything they requested but they are asking for the same documents again and again.

It seems either they have a bot system who is giving me reply on mails or they are delaying it intentionally.

I really hope casino guru will help me out with this situation and help me to get my withdrawal.

I have total 1420 USDT balance in my parimatch account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear karan9191,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Team,

My withdrawal is declined because of unfinished KYC verification.

But the concern is parimatch is not completing my verification even after submitting every document. They keep on asking for the same document again and again just to delay my verification. I have full evidence on mail and need your guidance that what to do now?

Greetings Karan9191,

We understand how frustrating it can be not knowing exactly when your query will be resolved, and we sincerely apologize for the inconvenience caused.

Please be assured that our team is actively working to resolve the issue. We kindly ask for your patience and understanding while the investigation is ongoing.

Thank you for your continued cooperation, and once again, we apologize for any inconvenience this situation may have caused.

Dear karan9191,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Team,

I want to provide an update regarding my issue with parimatch.

My account is showing verified but still they decline my withdrawal of 900 USDT.

When I contact support team through mail they asked me to submit the screenshot of my deposit transactions.

So, my first and only deposit was done through my trust wallet in crypto-currency. I made a deposit of 480 USDT.

Then, I shared the screenshot of my transaction of 480 USDT from my wallet to their wallet.

After that just to delay my withdrawal intentionally they asked me to provide a separate screenshot from my trust wallet ensuring that the wallet’s owner name is clearly visible.

At this point I briefly explained them that cryptocurrency wallets typically do not display the real-world name of the owner, as blockchain transactions are pseudonymous and identified only by alphanumeric addresses.

Therefore, a standard screenshot showing my name together cannot be possible, as it contradicts the foundational privacy of non-custodial blockchain wallets.

So, how could I provide you something that is technically impossible.

After that on 9th May they themselves confirmed me on mail that You are correct that in non-custodial cryptocurrency wallets, the real-world name of the owner is typically not displayed, and transactions are identified through blockchain addresses.

Please be assured that we have taken your clarification into consideration. The purpose of the requested document is only to complete the verification process and confirm the authenticity of the deposit.

Your case is currently under review with the relevant team and is being handled according to the applicable verification guidelines. We are actively working towards resolving the matter.

So, I thought now as everything is completely done from my end they will complete this process and I will be able to withdrawal my funds.

But then their scam tactic starts again and from 10th May onwards they again asking me to provide a separate screenshot from my trust wallet ensuring that the wallet’s owner name is clearly visible.

This is simply unacceptable as they are doing everything to delay my withdrawal and I request you to interfere in this matter and help me to resolve this issue with parimatch.

I will be always grateful to you.

Also, I sharing some screenshots for your reference.

Greetings,

We would like to inform you that your account has been successfully verified for the purpose of withdrawing your remaining funds. However, following an additional internal review, your account did not meet the further verification requirements.

In line with Rule 88 of our Terms and Conditions, the account has therefore been written off and our services have been discontinued due to internal compliance and security procedures.

We sincerely regret any inconvenience caused and appreciate your understanding.

Dear Casino Guru Team,

The parimatch casino firstly delayed my verification intentionally but after submitting a complaint on your platform they have completed my verification.

But, now they are trying to scam me in another way. They have written off my winnings of Rs 90,000 approx.

They are saying they have written off my winnings according to their rule 88 of their terms and conditions.

So, their rule 88 says that The Betting company reserves the right to invalidate the agreement, refuse to fulfill obligations, or not pay out winnings if the bet is related to an event in which the client is involved as a professional or collegiate athlete, team employee or owner, coach, manager, handler, athletic trainer, league official or employee, referee, umpire, sports agent, or employee of a player or referee union, or if the bet is related to a sports club in which the client is an owner, coach, functionary, or player, or if the client agreed on behalf of someone in the aforementioned roles.

So, you tell me casino guru team that I have placed a bet on IPL which is the marquee cricket tournament in India and luckily I won the bet.

I am just a normal person, I am not a owner, coach or any influential person of any IPL team.

So, all their accusations are baseless and they are just trying to scam me with my winnings. They don’t have any evidence to justify their accusations.

So, I request casino guru team to interfere and help me in resolving this case.

Dear karan9191,

Thank you for reaching out to Casino.Guru. I understand how frustrating it can be to encounter an issue with sports betting. While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.

Best regards,

Karla Mayfly