Parimatch Casino JP - A conta do jogador foi encerrada e os fundos confiscados.

Hello.

I was playing with the first deposit bonus on this site, but my account was frozen and my balance confiscated.

When I contacted the website, they just mentioned the terms of use and didn't tell me the specific problem, so I haven't been able to discuss it.

I don't know what to do so I would appreciate some help from the administrator here.

こんにちは。

こちらのサイトで初回入金ボーナスの1回目で遊んでいたところ、アカウントの凍結・残高の没収をされました。

サイト側に問い合わせしても利用規約と言われるだけで具体的な問題を言われず、話し合いができておりません。

どうすれば良いのかわからないため、こちらの管理人さんのお力を貸していただきたいです。

Dear takita22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatchwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you contacted casino support for a more detailed explanation? Could you please share the responses you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas,

Thank you for your reply.

I sent the details by email.

Thank you for your confirmation.

トーマス様

お返事いただきありがとうございます。

メールにて詳細送りました。

ご確認よろしくお願いいたします。

Thank you very much, takita22, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello takita22,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino JP to join the conversation.

Dear Parimatch Casino JP,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear takita22,

I have made contact with a representative from Parimatch casino. I anticipate receiving further information that will hopefully clarify the situation.

To facilitate a potential resolution, I will extend the timeline by an additional 7 days.

Dear takita22,

Can you please confirm whether any of your family members or friends have an account at Parimatch Casino? If they do, do you happen to play at the same time or at the same location, perhaps during a visit? Do you all enjoy playing the same games?

Dear Michal,

None of my family or friends have a Parimatch Casino account.

thank you.

Michal様

家族や友人でParimatchカジノのアカウントを持っている人はいません。

よろしくお願いします。

Thank you for all the information and evidence provided, Parimatch Team.

Dear takita22,

Thank you for the response and confirmation.

After reviewing all the information and evidence we could gather, we must uphold the casino team's actions.

The security team of the casino has identified multiple accounts, including yours, that exhibited gameplay behaviour violating their regulations. All these accounts were closed accordingly.

Due to the casino's privacy policy and our own, I am regretably unable to provide further specific details, as there are valid concerns regarding potential misuse of such information in the future.

I can assure you that we, as an independent party, have carefully reviewed all the information and evidence we could gather, and the casino team acted in accordance with their rules, to which you agreed when registering your account.

You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority if you feel justified in your position, but we are unable to offer any additional assistance regarding this issue.

We are sorry we could not be of more help on this occasion.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru